Key Responsibilities:
1. Server Operations & Virtualization Management
- Perform daily health checks and proactive monitoring of Windows/Linux production servers and VMware virtual infrastructure.
- Assist in the testing and deployment of security patches and firmware updates within the strict 48-hour SLA.
- Support the maintenance of disaster recovery (DR) servers (e.g., CMOS, TMS) and hybrid cloud environments (Azure / Huawei / Alibaba Cloud).
2. Backup & Disaster Recovery Execution
- Monitor and execute daily backup operations across all critical systems, ensuring a 100% success rate and immediately escalating any failures.
- Assist in conducting monthly restore tests and disaster recovery drill exercises, meticulously documenting all results.
- Maintain backup integrity and verify data retention policies.
3. Infrastructure & Incident Support
- Provide Tier-1 and Tier-2 technical support for server, storage, and infrastructure-related incidents.
- Respond to critical infrastructure alerts within 30 minutes and resolve 90% of assigned tickets within 24 hours.
- Collaborate with the Network & End-User Support team to troubleshoot complex connectivity, endpoint, or storage issues.
4. Security & Compliance Adherence
- Implement server-level access controls, encryption, and security protocols to protect data against unauthorized access.
- Assist the Security & Compliance team in routine vulnerability scans, ensuring zero critical unpatched server vulnerabilities remain open for >48 hours.
- Maintain strict adherence to BNM regulatory requirements regarding data protection and system logging.
5. Documentation & Reporting
- Maintain comprehensive and up-to-date documentation of server configurations, backup logs, network diagrams, and infrastructure asset inventories.
- Generate daily/weekly system performance and backup status reports for the Team Lead.
- Document all system updates, runbooks, and incident resolutions within 24 hours of completion.
Requirements
1. Education: Bachelor’s degree or Diploma in Information Technology, Computer Science, or a related field.
2. Experience: 1–3 years of experience in IT infrastructure, server administration, or technical support.
3. Technical Expertise:
- Strong foundational knowledge of Windows/Linux server environments, Active Directory, and file services.
- Familiarity with virtualization technologies (VMware) and cloud concepts (Azure, Huawei, or Alibaba Cloud).
- Understanding of backup solutions, disaster recovery protocols, and storage management
4. Networking: Basic network management knowledge (TCP/IP, DNS, DHCP, VLANs) to support infrastructure troubleshooting.
5. Certifications: Certifications such as CompTIA Server+, CCNA, Azure Administrator, or VMware Certified Associate (VMCA) are highly advantageous (or willingness to obtain within 6 months of joining).
6. Analytical Skills: Ability to diagnose issues, perform root cause analysis, and implement lasting solutions under pressure.
7. Communication: Excellent verbal and written communication skills, with the ability to clearly document technical processes.
8. Adaptability: Able to work in a fast-paced environment and participate in the team's on-call rotation for critical incidents.