IT Quality Assurance Analyst

Quality Assurance Analyst (Digital)

“The Company does not provide visa sponsorship for this position. Applicants must be currently authorized to work in the U.S.”

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

This is a hybrid position working from our Legacy West Support Center in Plano, Texas.

We are seeking a detail-oriented Quality Assurance Analyst with strong technical and analytical experience to support our growing Quality Assurance testing practice. The ideal candidate is responsible for following and implementing best test practices using manual or automated tools in support of the software development life cycle and project requirements. This position ensures the quality, reliability, integrity, and performance of all software products produced for end user consumption by validating that software performs to established / agreed upon / approved / predefined guidelines.

Responsibilities

• Analyze business and technical requirements to develop and maintain test strategy, test plans, and test cases.
• Review project deliverables and artifacts from a testing perspective, and provide estimates, feedback, including actively participating in a test plan review with the team.
• Collaborate with Business & IT stakeholders to identify test scenarios based on acceptance criteria.
• Perform functional, regression, integration, system testing and assist with user acceptance testing with the end user in alignment with project goals.
• Identify, document, analyze defects found during the different test cycles using the defect management tools and recommend corrective actions.
• Provide support to the development team as needed, to troubleshoot defects found during testing cycles.
• Ensure testing is completed on time and in alignment with project goals.
• Provide detailed feedback on usability, performance, and overall quality.
• Contribute to the documentation of QA systems and processes.
• Assist manager/lead with implementation of improvements to QA processes.

Required:

• Bachelor’s degree in computer science, engineering, or related field.

• 3+ years of experience in software Quality Assurance or software testing.

• Good knowledge of SDLC, QA methodologies, defect and test management tools and processes.

• Strong hands-on experience in test case design, execution, and reporting within the retail ecommerce and Native app domains (Salesforce Commerce cloud experience is a plus).

• Knowledge and experience with retail industry standard IT applications such as ERP, Web, Customer Relationship Management, Mobile, OMS, and Retail Systems.

• Proactive problem-solving skills, analytical skills, attention to detail, and follow-up skills.

• Good interpersonal and communication skills, both verbal and written.

• Strong experience and ability to work in a team-based waterfall and agile environment.

• Proven ability to multitask in a fast-paced environment with minimal supervision.

• A passion and desire to thrive in a constantly innovating and changing environment.

Preferred:

• Experience with test automation tools and framework like Playwright, Selenium, Ranorex, Cypress, etc.

• Experience testing Salesforce solutions, including Service Cloud, Marketing Cloud, Commerce Cloud (SFCC), Data Cloud, Loyalty Management, and MuleSoft integrations. Familiarity with Salesforce APIs, workflows, and end-to-end testing is a plus.

• Knowledge of CI/CD pipelines and tools like Github, Jenkins, etc.

• Knowledge of API Testing tools like Postman, SoapUI, etc.

• Knowledge of Performance and load testing tools like JMeter, LoadRunner, NeoLoad, etc.

• ISTQB or other QA certification is a plus.

• Passionate Learner – learns from different situations; asks questions to gain further understanding; receptive to feedback; applies leanings to their role; shares learnings; allocates time to learning; seeks additional responsibility to develop skills and/or support others in learning

• Flexible & Agile Adapter – responsive and positive to change; works well with little direction; looks for solutions to achieve plan/task; keeps calm while under pressure; doesn’t dwell on past

• Talent Builder – shares knowledge and builds skills within the team; actively involved in talent process; considers how to include others to create sense of involvement; invest times as informal/formal coach or buddy; looks for ways to acknowledge, motivate, and value the team

• Effective Communicator – articulates well when sharing information; self-aware of impact/style to engage others; effective in adapting style where necessary; shares information timely; encourages others to express views and opinions demonstrates active listening and uses probing questions

• Team Builder – understands importance of teamwork; shares information; provides support and collaborates with a wide number of colleagues/teams and customers; humble when operating within team; understands importance of collaboration and inclusion

• Customer Focused Partner – demonstrates solid understanding of the customer; uses customer insights to help improve; seeks to improve customer journey/experience; advocate of the customer; holds self (and others where relevant) to a good standard of customer service

• Strategic Thinker – brings new, strategic thinking and ideas to leader/team for consideration; contributes to ensure effective delivery of strategic plans; provides ideas and suggestions to improve upon strategies/plans to improve business performance and/or operations

• Big Picture Thinker – understands how the department and other key departments operate; contributes to and champions change plans to improve processes; knows how decisions could impact other departments

• Results Driver – holds self and team to good standard of delivery; gives ideas on how to make improvements; effective with own/team time management; focuses on the right priority; self-motivated; adapts easily to change and demonstrates grit and determination

• Problem Solver & Decision Maker – uses the right information to make good decisions; gathers and examines relevant information; make recommendations and takes actions to solve problems; considers important/impact of decisions on department/operations and others

This will be a hybrid role required to be onsite at the corporate office on specified days. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and occasionally requires carrying, moving and setting up of computers, for example desktops, monitors, printers, and other small hardware in the testing lab.

Benefits

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

#LI-Hybrid