An IT Program Manager leads delivery of a portfolio of IT projects and services in Ang Mo Kio, managing budgets, resources, risks, and stakeholders to deliver on schedule and on budget. Requires 10+ years of IT program management with Agile/Waterfall governance; Azure, DevSecOps, and PMP/PgMP/PRINCE2 credentials are pluses.
The Program Manager leads the delivery of a portfolio of projects and services, aligning them with strategic goals. This role manages resources, budgets, risks, and stakeholders to ensure quality outcomes on schedule and within budget while maintaining customer satisfaction.
Key responsibilities
Oversee delivery of multiple projects and services to meet strategic objectives and contractual commitments
Lead and govern multiple project teams to optimize resource allocation and performance
Manage program budgets, risks, dependencies, and stakeholder engagements to achieve desired outcomes
Establish and maintain program governance frameworks to monitor overall performance and compliance
Drive issue and risk management processes to mitigate impacts on program delivery
Communicate effectively with senior management and stakeholders to provide program status and escalate issues
Promote continuous improvement initiatives across delivery teams to enhance efficiency and quality
Ensure compliance with organizational policies, security standards, and regulatory requirements
Serve as the primary escalation point for program-related matters, resolving conflicts and challenges promptly
Deliver quality project outcomes on schedule and within budget while maintaining high customer satisfaction levels
About you
Degree in Computer Science, Information Technology, Engineering, Business, or related discipline
Minimum 10 years of IT project and program management experience, including 5 years managing large-scale application development, system implementation, or maintenance programs
Proven ability to manage multiple concurrent projects, teams, vendors, and stakeholders in complex environments
Strong knowledge of project management methodologies and governance frameworks such as Agile, Scrum, Waterfall, or hybrid approaches
Demonstrated skills in program planning, budget and resource management, risk management, and stakeholder engagement
Excellent leadership, communication, negotiation, and decision-making skills
Experience in public sector or large enterprise ICT projects is advantageous
Relevant professional certifications such as PMP, PgMP, PRINCE2 Practitioner, PMI-ACP, Certified ScrumMaster (CSM), or equivalent are advantageous
Experience with cloud platforms (e.g., Azure), application modernization, DevSecOps, and digital transformation initiatives is beneficial