IT Product Manager

Job Description

Join us in Genoa as IT Product Manager – Order & Offer Management Systems and take ownership of high-impact digital solutions that power one of the most strategic platforms in our shore ecosystem.

In this role, you will shape and drive the evolution of the Order & Offer Management System (O&OMS), a mission-critical platform orchestrating the end-to-end cruise reservation process — including cabin sales, transportation, and ancillary services. Partnering with business stakeholders, IT teams, and external vendors, you will translate strategic needs into robust product capabilities that enable B2C and B2B revenue growth, scalability, and operational excellence across the sales ecosystem.

Live your ambition. Lead with impact

You will operate at the intersection of product strategy, business demand, and technology delivery, combining technical understanding, functional ownership, and execution rigor in a complex, international, mission-critical environment.

Product Ownership & Platform Vision

You will develop a deep understanding of the O&OMS platform, defining product requirements, shaping priorities, and ensuring coherent, scalable solutions across processes, systems, integrations, and releases.

Business Strategy to Technical Delivery

You will work with demand teams and corporate stakeholders to understand commercial and operational priorities, challenge requirements, and translate them into clear, actionable functional and technical specifications.

End-to-End Delivery Governance

You will govern initiatives across the delivery lifecycle—from discovery and requirement definition to testing, release, and adoption—coordinating internal IT teams, software factories, and external vendors to secure quality, timelines, and measurable business outcomes.

What makes you unique

• Solid experience (7-10 years) as IT Product Manager, Product Owner, or Senior Business Analyst on complex, mission-critical platforms.
• Proven ability to own product priorities, connect business impact with technology choices, and drive alignment across senior stakeholders.
• Strong technical background in application lifecycle, system integrations, functional testing, and UAT, with hands-on involvement in solution validation.
• Confidence leading product discussions in international, complex operational environments, with fluent English.
• Experience with cruise lines, tour operators, airline reservation systems, or O&OMS platforms is a strong plus.
• Strong influencing skills and proven experience managing external vendors and internal stakeholders.

What we offer

Your Journey with Us

At Costa, we make your onboarding experience smooth and welcoming, with flexible smart working policy.

Benefits That Matter

Enjoy daily meal vouchers, exclusive discounts, and access to our Wellbeing@Costa platform for sports, travel, and cultural perks. We also provide free medical insurance and additional welfare benefits for you and your family.

Lifestyle & Family Care

Celebrate life’s milestones with special gifts, enjoy discounts on cruises and onboard services, and benefit from convenient solutions like Amazon Hub Lockers in our offices.

Growth & Engagement

We invest in your development through tailored learning programs, volunteering opportunities, and wellbeing initiatives. Our loyalty program and community events make Costa not just a workplace but a place to belong.

Your Employment

• Open-term, full-time, hybrid.
• CCNL: 'Contratto Unico dell'Industria armatoriale - Sezione 15 per il personale di Terra'.
• Salary Range: 52.000-60.000€ based on sklils and professional experience.

Who We are

Our community is a diverse, global network, where collaboration and cultural exchange thrive. We strive to bring happiness and create unforgettable experiences for our guests.

Costa, an Italian cruise company, is part of the Carnival Corporation & plc Group, the world's largest cruise operator. For over 75 years, we've sailed the seas, offering unique experiences on board and ashore.

United by passion, we drive success and empower individuals to pursue their ambitions. Whether on board or ashore, we infuse energy, creativity, and adventure into everything we do.

Start your journey with us: Learn more about the selection process and your potential future at Costa by visiting

Costa is like a world within a world. Onboard and ashore, we are committed to providing equal opportunities to all, regardless of gender, ethnicity, belief, disability, sexual orientation, or any other characteristic that makes us unique. Every individual is valued and respected for who they are.

Onboard your journey with us and explore your potential.

#Costa #LI-Hybrid