IT Principal Software Engineer

Where You’ll Work

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.

Job Summary and Responsibilities

As our Principal Software Engineer, you will create or enhance complex applications, identifying opportunities and implementing solutions to meet end-user needs and business goals.Every day you will work on multiple high-complexity solutions, troubleshooting and resolving intricate software problems. You'll provide technical guidance to engineering teams, oversee their project contributions, act as a subject matter expert, and mentor all software engineers.To be successful, you will demonstrate exceptional software design and coding expertise, strong problem-solving skills, and proven leadership in technically guiding and mentoring teams. Excellent communication for conveying complex technical concepts and a commitment to innovation are essential.

• Provide technical guidance in software design and development activities.
• Assist in maintenances and upgrades of existing software applications.
• Participate in design reviews and recommend improvements.
• Provide support in all phases of SDLC and ensure to deliver high-quality products.
• Provide trainings and mentor other Engineers when required.
• Analyze and troubleshoot application issues in a timely fashion.

Job Requirements

Required

• Bachelors Of Science Computer Science, Computer Engineer or related technical discipline or equivalent software development experience, upon hire.
• 7+ years of job-related experience and 8+ years of experience as senior software engineer.
• Experience:
  • Served as an Adobe Journey Optimizer (AJO) engineer.
• Experience Details:
  • 4+ years of experience completing technical implementations, data architecture, and system integrations to power real-time customer journeys.
  • Created and managed XDM (Experience Data Model) schemas for profiles and experience events.
  • Set up identity namespaces and rules to stitch together customer data across devices (e.g., email, cookies, and mobile IDs) into a unified Real-Time Customer Profile.
  • Built and monitored both batch (CSV/database) and streaming (real-time API) data ingestion pipelines to ensure data accuracy and quality.
  • Implemented the Adobe Experience Platform Web SDK and Mobile SDK (iOS/Android) to capture user behavior and trigger in-app or push notifications.
  • Configured events and triggers that move customers through a journey based on real-time signals, such as an abandoned cart or a location-based check-in.
  • Developed REST API endpoints that AJO calls to send data to third-party systems like Slack, loyalty platforms, or external SMS providers.
  • Managed sandboxes (development, staging, production) and user permissions.
  • Set up email subdomains, IP warming strategies, and mobile push credentials.
  • Applied labels and policies to ensure CCPA compliance.
  • Used Adobe Experience Platform Assurance to inspect SDK events and troubleshoot failed journey triggers.
  • Wrote SQL queries in the AEP Query Service to analyze journey bottlenecks, error rates, and delivery success.
  • Implemented frequency capping to prevent over-messaging customers and protect downstream system performance.

Preferred

• Masters Degree, upon hire.