IT/OT Solutions Analyst

About Us

Founded in 1908, Merz is a successful, family-owned specialty healthcare company with a rich history. As a leading global aesthetics business, our award-winning portfolio of injectables, devices, and skincare products empowers healthcare professionals to enhance confidence through aesthetic medicine. Our purpose is to fuel confidence by helping people look better, feel better, and live better. We believe you do not have to choose between living life and making a living. Live your best life with Merz Aesthetics.

A Brief Overview

The IT/OT Solutions Analyst serves as a key liaison between Manufacturing Operations, Business Teams, and Enterprise IT. This role provides hands-on technical support across IT and OT environments while acting as a customer-facing conduit for application onboarding, system integration, identity and access management, and technical enablement. The ideal candidate combines broad technical knowledge (networking, systems, identity, and integrations) with strong business acumen, enabling them to translate requirements, guide solution design, and ensure secure, compliant, and scalable outcomes.

What You Will Do

• IT/OT Enablement & Support - Serve as a senior technical point of contact for OT environments, providing hands-on support for the manufacturing floor and lab coordinating with vendors, and central IT teams- Lead onboarding and enablement of new applications, tools, and platforms across manufacturing and enterprise environments, including coordination of validation and change control activities where applicable - Partner with business stakeholders early in the solution lifecycle to scope, qualify, and shape technology requests entering the IT and OT environments
• OT Identity, Access & Integration - Administer and help govern Active Directory, role-based access control, and identity lifecycle processes in the OT environment, including service account management and privileged access hygiene- Ensure user, system, and service account access aligns with security, compliance, and segregation-of-duties requirements; support audit and regulatory reviews (21 CFR Part 11, internal quality controls) as a technical contributor- Support and help design application and system integrations across the IT/OT boundary, coordinating across infrastructure, security, and application teams
• Technical Coordination & Troubleshooting - Perform troubleshooting and analysis across networking (connectivity, segmentation, firewall context), systems (servers, endpoints, virtualization), and application interfaces and integrations, escalating to specialist teams when appropriate- Coordinate issue resolution across internal teams and external vendors, holding clear ownership of assigned incidents and driving them to timely resolution- Document solutions, patterns, and operational knowledge, contributing to a reusable playbook for recurring IT/OT scenarios
• Business Partnership & Advisory - Act as a trusted advisor to manufacturing and business teams, helping them understand technical capabilities, constraints, and trade-offs in the IT/OT environment- Translate business needs into actionable technical requirements and solution approaches, working alongside architects and engineering leads on larger initiatives- Balance speed, cost, risk, and compliance when recommending solutions, with awareness of OT lifecycle and regulatory considerations

Minimum Requirements

• Bachelor's Degree Information Technology, Computer Science, Information Systems or Related Field
• 3-5 years providing general IT support across enterprise and manufacturing systems.
• 3-5 years participating in system integration efforts (e.g. building network dataflows, documenting and enforcing system requirements or facilitating API connections).
• 3-5 years operating in cross-functional regulated environments (e.g. IT, engineering, quality, supply chain)
• 3-5 years working with third-party vendors or system integrators during deployment or support activities
• 3-5 years working in regulated manufacturing environments

Preferred Qualifications

• Experience working with cloud and data platforms.
• Hands-on exposure to manufacturing technologies (e.g. SCADA, PLCs and historians).
• Familiarity with industrial integration patterns (e.g. APIs, middleware, event-driven architectures and Unified Namespaces).

Technical & Functional Skills

• Strong integration and troubleshooting skills across IT and OT systems.
• Ability to analyze and translate business requirements into technical solutions.
• Ability to document architectures, workflows, and requirements clearly.
• Ability to simplify complex technical concepts for non-technical stakeholders.
• Ability to manage multiple priorities in project-based environments.
• Ability to work independently while contributing to broader program goals.
• Ability to drive execution from design through implementation and support.
• Ability to identify gaps and proactively recommend improvements.

Benefits:

• Comprehensive Medical, Dental, and Vision plans
• 20 days of Paid Time Off
• 15 paid holidays
• Paid Sick Leave
• Paid Parental Leave
• 401(k)
• Employee bonuses
• And more!

Your benefits and PTO start the date you're hired with no waiting period!

Work Authorization & Visa Sponsorship: Merz will not sponsor applicants for U.S. work visa status for this opportunity. No sponsorship is available for any employment‑based visas, including but not limited to H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT, or any other employment‑based visa category.

Relocation: this position is not eligible for relocations assistance. Candidates must reside in or relocate to the area at their own expense.