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Position Summary:
The IT/OT Network Analyst is responsible for supporting, maintaining, and improving network infrastructure across corporate IT and Operational Technology environments. This position serves as a technical liaison between operations, engineering teams, vendors, and Corporate IT to ensure secure, reliable, and well-governed connectivity for business systems, facility networks, OT/IoT/IIoT devices, and related technology platforms. The role requires strong technical troubleshooting capabilities, an understanding of industrial and operational network environments, and the ability to support both day-to-day operations and project-based deployments while maintaining compliance with organizational standards and cybersecurity requirements.
Travel Requirement: Up to 30%, including travel to other cities or states as business needs require.
Key Responsibilities:
- Operational Technology Support:
- Provide technical network support for OT, IoT, and IIoT systems used within operational environments.
- Partner with plant engineers, operators, and maintenance personnel to ensure technology solutions support operational continuity and safety requirements.
- Assist with troubleshooting connectivity issues related to industrial systems, equipment networks, monitoring platforms, and vendor-managed solutions.
- Support segmentation, secure communications, and access control practices between corporate and OT environments.
- IT/OT Project and Deployment Support:
- Assist with the implementation of new hardware, software, network, and infrastructure solutions across assigned facilities.
- Participate in IT and OT projects, including upgrades, migrations, integrations, network refreshes, and technology standardization initiatives.
- Coordinate with vendors and internal stakeholders to validate technical requirements, installation readiness, and post-deployment support needs.
- Track assigned tasks, communicate risks or issues, and provide timely updates to Corporate IT leadership.
- End-User and Facility Technology Support:
- Provide hands-on support for desktops, laptops, mobile devices, printers, telephony, conference room technology, and other facility IT assets as needed.
- Respond to service requests and incidents in accordance with established support procedures and service expectations.
- Escalate issues appropriately and collaborate with Corporate IT teams to ensure timely resolution.
Required Qualifications:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, Network Administration, Cybersecurity, or a related field; equivalent professional experience may be considered.
- Minimum of three years of experience in network administration, infrastructure support, desktop support, or IT/OT operational environments.
- Working knowledge of TCP/IP, routing, switching, VLANs, VPNs, wireless networking, firewalls, and network troubleshooting methodologies.
- Experience supporting industrial, plant, manufacturing, utilities, energy, or similar operational environments is strongly preferred.
- Ability to work independently, prioritize multiple tasks, and support time-sensitive operational issues in a fast-paced environment.
- Strong written and verbal communication skills with the ability to coordinate effectively with technical and non-technical stakeholders.
- Ability to travel up to 30% and provide onsite support at assigned facilities as required.
Preferred Certifications and Technical Experience:
- CompTIA Network+, Security+, GIAC, or equivalent network/security certification.
- Cisco CCNA, Fortinet NSE, Palo Alto Networks, or comparable network infrastructure certification.
- Microsoft Certified: Endpoint Administrator Associate or similar endpoint, identity, or infrastructure certification.
- Hands-on experience with Cisco, Fortinet, Palo Alto, or similar enterprise network and security platforms.
- Familiarity with Azure, AWS, or Google Cloud networking concepts is preferred but not required.
- Experience with analog telephony, VoIP systems, or unified communications support is a plus.
- Familiarity with industrial control systems, OT cybersecurity practices, network segmentation, and secure remote access models is preferred.
Core Competencies:
- Operational awareness and ability to work effectively in plant or industrial environments.
- Strong analytical, troubleshooting, and documentation skills.
- Commitment to cybersecurity, compliance, safety, and reliable technology operations.
- Professional judgment, accountability, and ability to communicate clearly with leadership, vendors, and site personnel.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short-Term & Long-Term Disability
- Training & Development
FCC Environmental Services, LLC operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best waste management professionals in the industry and develop this talent in an inspiring work environment.
FCC Environmental Services, LLC is proud to be an equal opportunity workplace employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.