IT Operations & Support Engineer

We are looking for an IT Operations & Support Engineer to join our team and help provide a secure, reliable, and productive technology environment for employees across the organization.

In this role, you will work closely with the IT Manager to support day-to-day IT operations, manage employee onboarding and offboarding processes, maintain office infrastructure, troubleshoot technical issues, and contribute to security and operational initiatives.

The ideal candidate is service-oriented, proactive, organized, and passionate about technology. They enjoy solving problems, collaborating with different teams, and continuously improving the employee technology experience.

Role & Responsibilities

Employee Support

• Configure, deploy, and maintain laptops and workstations for new hires.

• Manage user accounts, permissions, and access provisioning across internal systems and applications.

• Support employee onboarding and offboarding processes, ensuring proper equipment allocation and access management.

• Provide technical assistance to employees for hardware, software, networking, and productivity tools.

• Troubleshoot and resolve IT-related issues in a timely and professional manner.

• Support both in-office and remote employees.

IT Operations

• Manage and track IT requests through Jira Service Management.

• Monitor, prioritize, and resolve support tickets according to established SLAs.

• Maintain hardware inventory and asset lifecycle management.

• Coordinate equipment repairs, replacements, warranties, and vendor interactions.

• Create and maintain technical documentation, procedures, and knowledge base articles.

• Assist in evaluating and implementing new tools and technologies that improve productivity and operational efficiency.

Infrastructure & Network Management

• Monitor and maintain office network infrastructure, including Wi-Fi, switches, routers, printers, conference room equipment, and other technology assets.

• Work with vendors and service providers to ensure reliable connectivity and infrastructure services.

• Assist with network troubleshooting and infrastructure improvements.

• Support office technology projects and infrastructure upgrades.

Security & Compliance

• Apply company security policies and IT best practices across all supported systems.

• Assist with endpoint management, device provisioning, software updates, and compliance initiatives.

• Support identity and access management processes, including MFA, password management, and least-privilege principles.

• Identify, document, and escalate potential security incidents or vulnerabilities.

• Collaborate with the IT Manager on security-related initiatives and continuous improvement efforts.

• Security & Compliance Emphasis: Given Eclypsium’s focus on supply chain and firmware security, explicitly mention security responsibilities in day-to-day work:

• Enforcing endpoint security (EDR/Antivirus, disk encryption, MFA policies).

• Supporting compliance frameworks (e.g., SOC 2, Zero Trust access policies).

Collaboration

• Work closely with the IT Manager to execute IT initiatives and support the company’s technology roadmap.

• Partner with HR, Engineering, Finance, and other teams to ensure a seamless employee experience.

• Contribute to process improvements that enhance efficiency, security, and scalability.

Minimum qualifications

Experience:

• 2+ years in IT Support, Desktop Support, or Systems Administration.

• Advanced English proficiency is mandatory.

Technical Skills:

• Operating Systems: Hands-on experience supporting macOS, Windows, and Linux environments.

• MDM & Identity Tools: Experience with platforms like JumpCloud, Microsoft Intune, Google Workspace.

• Networking Basics: Understanding of TCP/IP, Wi-Fi configuration, VPNs, and VLANs

• Experience troubleshooting hardware, software, networking, and productivity applications.

• Experience managing tickets through Jira Service Management, ServiceNow, Zendesk, or similar platforms.

• Knowledge of information security fundamentals and IT best practices.

• Experience with identity and access management processes.

• Ability to prioritize multiple tasks and work independently.

Soft Skills:

• Excellent communication and collaboration skills.

• Strong problem-solving and analytical skills.

• Ability to work independently and as part of a team.

• Passion for learning and self-improvement.

Bonus Points:

• Experience supporting hybrid and remote workforces.

• Experience managing Apple devices in business environments.

• Experience with endpoint management and MDM solutions.

• Experience working in cybersecurity-focused organizations.

• Knowledge of endpoint security, device compliance, and security operations concepts.

• Basic scripting skills (Bash, PowerShell, Python) are a plus.

About Eclypsium

Eclypsium is a supply chain security platform that builds trust in every device by identifying, verifying and fortifying software, firmware and hardware throughout enterprise infrastructure. Eclypsium’s SaaS platform does this by integrating the bill of materials from suppliers and continuously monitoring to independently assess risk of each critical asset from chip to cloud, throughout the life cycle, and across enterprise ecosystems. Protecting Fortune 100 enterprises and federal agencies, Eclypsium has been named a Gartner Cool Vendor in Security Operations and Threat Intelligence. A TAG Cyber Distinguished Vendor, one of the World’s 10 Most Innovative Security Companies by Fast Company, a CNBC Upstart 100, a CB Insights Cyber Defender, and an RSAC Innovation Sandbox finalist. For more information, visit .

Benefits

Eclypsium headquarters are located in Portland, OR with distributed remote employees and global teams in Argentina and the Bay Area. We offer competitive compensation and benefits packages and are committed to the well-being of our employees and their families.

Benefits & Perks include:

• Competitive compensation, including 13th salary

• Comprehensive premium health coverage for you and your family

• 15 working days of paid vacation

• Recognition of Argentina’s national holidays

• Employee assistance program

• Paid parental leave

• English classes during working hours

• Regular events and celebrations

Equal Opportunity

Eclypsium is an equal opportunity employer. We believe in the importance of diverse teams and value candidates of all backgrounds. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

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