IT Operations Specialist - Endpoints

In the role of IT Infrastructure Operations Specialist - Endpoints in our Global IT Operations function, you will contribute to our purpose of Bringing People Closer. You will help ensure the optimal performance, availability, and security of GN’s global IT infrastructure—supporting the platforms and technologies that enable our employees, partners, and customers around the world.

The team you will be part of

You will join Global IT Operations, part of our global Group IT organization. We design, maintain, and support IT services and technologies that serve as the foundation for the entire GN Group.

Across the EP C domain, we are a team of IT professionals—including engineers, architects, operations specialists, delivery managers, and security experts—who design, build, and run the platforms that keep GN connected.

Our culture is collaborative, supportive, and curious. We work closely with each other and across teams to continuously improve how we operate and to deliver stable, secure, and efficient IT services.

Your contribution is appreciated, and you will:

Modern Workplace Operations

• Deliver 2nd level support and troubleshooting for end‑user services across endpoints, identity and access, and Microsoft workplace tools

• Manage global endpoint services, including Windows clients, Apple Mac devices, mobile devices, and printers

• Support workplace tools such as Microsoft 365, Azure Virtual Desktop, Cloud PC

• Operate print services and Follow Me / PaperCut solutions, including basic network dependencies (DNS, DHCP and connectivity)

• Administer user access using Microsoft Entra ID, Active Directory, and Intune solutions

• Collaborate closely with 1st and 3rd level support to reduce service disruptions and maintain a knowledge base.

Monitoring and Reporting

• Implement and maintain monitoring tools to track system health and performance

• Analyze data to identify trends and opportunities for improvement

• Provide input for reports on operational metrics and KPIs

• Maintain documentation for monitoring and reporting activities

Service Request, Incident and Problem Management

• Respond to incidents, perform initial troubleshooting, ensure communication and timely resolution (e.g.,

• Dispatch incoming tickets to the appropriate resolver teams or individuals

• Support major incidents, post-incident investigations, and take part in an on-call rotation

• Handle standard IT requests (e.g., access management, printer setup)

• Conduct root cause analysis for recurring issues and document findings

• Categorize and manage events for appropriate response and escalation

• Maintain documentation of incidents, problems, and resolutions under ServiceNow tickets.

Security Compliance

• Support the regular patching of endpoints using Microsoft Intune and SCCM solutions

• Apply and monitor security policies and practices across operations

• Act on security findings in collaboration with the IT SOC team

• Conduct periodic audits of administrative user access

• Monitor for vulnerabilities and potential security incidents

• Help ensure compliance with relevant standards and policies.

To perform well in the role, we imagine that you:

• Bring 5 years of experience in IT operations or a similar technical role (Microsoft solutions)

• Are proficient in handling IT service management practices such as incident, problem, and request management

• Are familiar with monitoring tools and reporting solutions (e.g., SCOM)

• Understand cybersecurity concepts and compliance frameworks (e.g., ISO 27001)

• Communicate clearly and collaborate well with colleagues across functions in Group IT

• Enjoy analyzing data, solving problems, and improving processes

• Work in a structured and detail-oriented way

• Hold a relevant educational background in IT or a related field.

At GN, we pride ourselves on encouraging flexible working whenever possible. We trust our people to carry out their tasks, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we welcome your application if you think you have transferrable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting invitation to interview.

How to apply?

Use the ‘APPLY’ link. Applications are assessed on a continuous basis, so don’t wait to send yours.

On a time crunch? Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.

Join us in bringing people closer

GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We support individuals with hearing loss in overcoming day-to-day obstacles, improving business communication and teamwork, and enjoying high-quality audio and gaming experiences.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here.

We hope you will join us on this journey and look forward to receiving your application.

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