IT Operations Senior Associate - Virtual Asset Trading Platform
Tokalent · Hong Kong, Hong Kong SAR, Hong Kong ·
- Seniority
- Senior
IT Operations Senior Associate / Manager - Virtual Asset Trading Platform Role
Company
Our client is a company applying to the virtual asset trading platform SFC type 1 and 7 licenses in Hong Kong.
Key responsibilities
- Monitor and maintain IT infrastructure, systems, networks and applications for security, availability, stability, capacity and performance.
- Assist end-users with support requests, troubleshooting, issue resolution, and application functionality queries.
- Resolve application-related incidents and problems, escalate when needed, and collaborate with teams for resolution.
- Contribute to service operations, ticket management, and SLA adherence.
- Support application deployments and upgrades, coordinate with R&D and DevOps teams, and assist with documentation and change execution.
- Adhere to security policies, and report incidents or vulnerabilities.
- Maintain process documentation and contribute to knowledge sharing systems.
- Stay updated on emerging technologies and industry best practices.
Requirements
- Bachelor's degree in Computer Science or related field preferred.
- Experience in IT operations support especially on trading platforms, cloud, web and mobile application infrastructure support.
- Good understanding of financial markets and trading operations of any of the asset class i.e., Equities, Fixed Income, FX, Derivatives or Digital Asset (Cryptocurrency).
- Familiarity with business applications and their functionalities.
- Analytical and problem-solving skills for troubleshooting.
- Strong communication skills for end-user interactions.
- Basic knowledge of IT security principles and compliance.
- Proficiency in ITSM tools or support ticketing systems is a plus.
- Relevant certifications or coursework in IT support or ops is a plus.
- Familiarity with ITIL framework and practices is a plus.
- Excellent verbal and written communication in English, be able to read and converse in Mandarin and Cantonese
Application options
- If you're interested in this role, click 'Apply' now. For further information and a confidential discussion, you can email Winston Tse at [email protected]