IT Operations Manager

On behalf of our client, we are seeking a highly skilled (IT Operations Manager) for overseeing the daily operations, availability, and performance of the organization’s IT infrastructure, systems, and technical support functions.

Responsibilities:

• IT Infrastructure – Oversee servers, networks, firewalls, backups, and hardware to ensure system reliability, performance, and preventive maintenance.
  
• Helpdesk Leadership – Supervise IT support team, enforce SLAs, resolve incidents quickly, and provide user training/documentation.
  
• Security & Compliance – Implement cybersecurity policies, monitor data protection, ensure audit compliance, and manage disaster recovery.
  
• Project Collaboration – Support ERP (SAP B1), C#.NET applications, and integrations; ensure infrastructure readiness and assist in rollouts.
  
• Vendor & Assets – Manage IT vendors, negotiate agreements, track assets, and oversee procurement and retirement of equipment.
  
• Policies & Documentation – Develop/update IT policies, maintain infrastructure documentation, and standardize processes (ITIL best practices).
  

Requirements

• Bachelor’s degree in IT, Computer Science, or related field.
  
• Minimum 5+ years in IT operations, infrastructure, or system administration.
  
• Strong knowledge of servers, networks, firewalls, virtualization, and backups.
  
• Experience managing helpdesk/support teams.
  
• ERP knowledge (SAP Business One preferred).
  
• Familiarity with SQL servers, AD/O365, and security tools.
  
• Strong communication, problem-solving, and leadership skills.
  
• ITIL certification or equivalent is an advantage.