IT Operations Intern (Philippines)

Planate Management Group South East Asia Corp (PMGSEAC) is a multi-disciplinary team of highly skilled and experienced professionals dedicated to providing comprehensive support to our clients. Our mission is to deliver the highest quality and most cost-efficient business support services, contributing to the success of our clients and their organizations globally. We strive to become one of the most reliable and trusted providers of business support services.

The IT Intern will assist the IT department with various tasks to support the company's overall technology infrastructure. He/she will have hands-on experience in IT operations, asset management, and technical support.

Key responsibilities:

• Assist in troubleshooting basic hardware issues (PCs, laptops, monitors, peripherals).
• Support users with software problems including Microsoft 365, email access, and login errors.
• Help resolve basic network issues such as Wi-Fi connectivity, printer access, and VPN concerns.
• Perform device setup, configuration, imaging, and installation of approved applications.
• Conduct routine preventive maintenance on laptops, desktops, and office IT equipment.
• Help maintain the IT asset inventory, including tagging, labeling, and updating asset records.
• Track and document borrowed or returned IT equipment used by employees.
• Assist with basic networking tasks like cabling checks, switch port verification, and connectivity testing.
• Monitor network and internet dashboards and report any irregularities to the IT team.
• Update IT documentation, troubleshooting guides, and create step-by-step user instructions.
• Prepare weekly accomplishment reports and summaries of completed support tasks.
• Support user onboarding by preparing devices, accounts, and required system access.
• Install system updates, run antivirus scans, and help ensure security compliance on user devices.
• Participate in IT improvement projects such as system migrations, network upgrades, and SharePoint/PowerApps enhancements.
• Collaborate with IT staff daily to receive assignments, escalate issues, and support overall IT operations
• Assist in identifying and reporting potential cybersecurity threats, including suspicious emails, phishing attempts, malicious links, and unsafe attachments

Qualifications to be successful in the role:

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of IT hardware, software components, and IT asset management principles.
• Familiarity with basic IT troubleshooting and support processes.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent communication skills, both written and verbal

Why Planate?

Joining the Planate team opens you to an experience working for a Global company where you are among a team that is considered a premier trusted partner for planning, design, engineering, asset management, and professional service solutions anytime, anywhere. We Take Care of Our Own; Personally, and Profession.

We’d love for you to be a part of our Global workforce, helping us serve as an effective and integrated partner to advance every client's mission!

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