IT Operations Engineer (w/m/x/d)
MILES Mobility · Berlin ·
- Experience
- 5+ years
To take our internal systems, identity management, and security posture to the next level, we are looking for a versatile and growth-minded IT Operations Engineer (w/m/x/d) to join our team in Berlin. Reporting directly to our Head of IT Operations & Security, you won't just be closing tickets - you will own, build, and secure our internal tech landscape.
Identity & Access Management: Own, manage, and continuously scale our identity and access infrastructure, primarily through Okta (SSO, SCIM, MFA, and lifecycle management).
MDM & Fleet Management: Administer and maintain our modern MDM solutions, Iru for Apple devices and Intune for Windows, leading the device lifecycle management across our entire fleet.
Smart Software Integrations: Act as the primary technical contact for external software providers. You will lead onboarding processes, talk to vendors, and implement seamless software integrations.
Advanced Problem Solving: Troubleshoot complex software and hardware issues. While you will occasionally handle hardware tasks, your main focus will be tackling the harder, more complex software tickets.
Security & Digital Compliance: Drive improvements to our IT security posture. You will maintain and update our internal tools to align with shifting legal and compliance requirements, ensuring a bulletproof baseline compliance.
Cross-Functional Collaboration: Partner with teams across MILES to support IT needs at scale and keep internal documentation (concerning configurations, systems, and processes) to an exceptionally high standard.
Mentorship: Share your knowledge and act as a mentor for junior team members and working students within the IT Operations team.
Experience: 5+ years of hands-on experience in IT systems engineering, IT operations, or a similar versatile role.
Okta Expertise: Deep knowledge of Okta, including lifecycle management, automated provisioning, and complex API integrations.
MDM & OS Mastery: Strong experience managing Apple devices via Iru and Windows devices via Intune. You feel completely at home in both macOS and Windows environments.
Security & Compliance Mindset: A solid understanding of modern IT security principles, baseline endpoint compliance, and digital access control.
Growth & Versatility: You don't just stick to what you know. You are eager to learn, take complete ownership of diverse IT projects, and adapt to new technologies.
Communication: You are comfortable speaking with external vendors and collaborating internally. You document your work naturally.
Languages: Fluent English skills are required; German is a distinct plus.
- Mobility: Choose between monthly MILES credits or the Deutschlandticket.
- Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.
- Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
- Home Office: Enjoy the flexibility of working from our office in Berlin and from home.
- Retirement: Secure your financial future with our attractive pension plan.
- Growth: We prioritize personal development through knowledge sharing and training opportunities (with the support from our HR Team and the Team Leads).
- Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity