IT Operations Engineer (Data Centre & Batch Monitoring)

Working Arrangement: On-site, 24/7 rotating shifts

We are seeking an IT Operations Engineer to support the daily operation and monitoring of a business-critical banking data-centre environment.

The successful candidate will monitor systems, scheduled batch activities and operational alerts, perform first-level troubleshooting, maintain accurate records and escalation incidents to the relevant technical teams.

Candidates with experience in data-centre operations, command-centre monitoring, production support, network operations or system operations are encouraged to apply. Training and operational procedures will be provided for candidates who possess relevant 24/7 operations experience but have limited exposure to batch-scheduling tools.

• Monitor data-centre systems, operational dashboards, alerts and scheduled batch activities.
• Verify that scheduled jobs and operational tasks are completed successfully and on time.
• Identify job failures, system alerts, delays or other abnormalities.
• Perform first-level troubleshooting and recovery actions according to established procedures.
• Restart or rerun failed activities when authorised and upscale unresolved incidents to the relevant support teams.
• Monitor servers, network devices, applications and infrastructure availability.
• Create, update and follow incident tickets using the designated service-management system.
• Maintain accurate shift logs, incident records, operational checklists and handover reports.
• Coordinate with application, infrastructure, network and system-support teams during incidents.
• Support scheduled maintenance, system changes, backup activities and data-centre operational tasks.
• Prepare regular operational and incident-status reports.
• Follow the bank’s security, compliance, change-management and operational-control procedures.
• Identify recurring operational issues and recommend improvements where appropriate.

• Experience in one or more of the following areas:
• IT command-centre or control-room monitoring
• Production or application support
• System or infrastructure operations
• Batch-job monitoring or scheduling
• Experience supporting a 24/7 production or business-critical environment is preferred.
• Familiarity with Windows, Unix/Linux, servers, networks or enterprise infrastructure.
• Basic troubleshooting and incident-escalation experience.
• Experience using ticketing tools such as ServiceNow would be advantageous.
• Exposure to Control-M, AutoSys, IBM/HCL Workload Scheduler or similar tools is strongly preferred but not mandatory.
• Experience in banking, financial services or another regulated environment would be advantageous.
• Able to follow detailed operating procedures and maintain accurate records.
• Responsible, attentive and able to remain composed when responding to operational incidents.
• Good communication and teamwork skills.
• Good command of Cantonese and English; Mandarin would be advantageous.