IT Manager

Company: Nao Medical

Location: Remote

Job Type: Full-Time

Salary Range: $8,000 – $15,000 / year

About Nao Medical

Nao Medical is a modern healthcare provider serving communities across New York with primary care, urgent care, occupational health, and wellness services. We combine tech-forward solutions with compassionate, accessible care for our patients and streamlined corporate health services for our B2B partners.

Position Overview

Nao Medical is hiring an IT Manager to serve as the technical backbone of our AI-first operations. This role is designed for a "smart and excellent" leader who can architect internal infrastructure that is as innovative as the solutions we provide. You will ensure our team has the cutting-edge tools, robust security, and automated workflows required to maintain peak efficiency across our digital ecosystem and Electronic Medical Record (EMR) platforms.

Every role at Nao Medical is AI-forward. We expect candidates to use AI in daily workflows across infrastructure monitoring, security auditing, automation scripting, and technical support. AI usage is a core execution requirement, not optional tooling.

Why Join Nao Medical

• Direct Ownership: Strong fit for professionals who enjoy owning technical clarity, security, and brand trust in one seat.

• AI-First Clinical Ecosystem: High breadth, autonomy, and a chance to define IT and infrastructure standards in an AI-native healthcare setting—empowering clinicians, streamlining medical workflows, and elevating patient care.

• Frontier Innovation: Unique opportunity to work at the forefront of the AI frontier and contribute to real innovation that reaches production.

• Core Culture: Be part of a culture where team members are expected to actively use AI daily to improve speed, quality, and outcomes.

Job Details

Primary Responsibilities

• AI-Driven Infrastructure & EMR Systems

  • Design and manage internal cloud environments, SaaS stacks, and clinical software platforms, ensuring seamless performance and uptime.

  • Maintain and optimize Electronic Medical Record (EMR) systems, managing user permissions, integrations, and data flow across clinical teams.

• Security & Compliance

  • Ensure full HIPAA compliance and implement rigorous security protocols to protect proprietary AI workflows, systems, and patient data (PHI).

• Operational Excellence & Automation

  • Automate internal business solutions and CRM/CMS platforms to minimize manual overhead.

  • Oversee the procurement and maintenance of hardware and software assets for a global, remote workforce.

• AI Native Workflows & Collaboration

  • Use AI tools daily for network ideation, rapid troubleshooting, security variant creation, and QA support.

  • Partner with engineering, clinical operations, and medical leadership to ensure technical alignment with company milestones.

Job Requirements

• Education & Qualifications:

  • 3 to 7 years of experience in IT management, systems administration, or technical operations.

  • US healthcare experience or similar is required.

  • Direct experience administering, configuring, and supporting Electronic Medical Record (EMR) systems in a clinical or healthcare environment.

  • AI Mastery: Demonstrated ability to use AI-native workflows as a daily execution standard to improve speed and quality.

  • Technical Proficiency: Deep familiarity with cloud infrastructure (AWS/Azure/GCP), automated business solutions, and security frameworks.

  • Smart & Adaptive: Proven ability to exercise high-level judgment in fast-paced, cross-functional startup environments.

  • Clear Communication: Excellent communication skills to translate complex technical requirements for non-technical leadership.

  • Preferred: Familiarity with AI implementation engineering or software development to better support our technical teams.

• Schedule Requirements:

  • Ability to work Eastern Time (ET) hours, 8:00 AM to 5:00 PM, Monday through Friday, including applicable company holidays.

• Technical Requirements:

  • Reliable wired internet connection (100 Mbps minimum).

  • Computer/laptop with Intel Core i5 or Ryzen 5 processor, 8GB RAM minimum, and 128GB free storage.

  • Dual-screen setup preferred for enhanced productivity.

  • Operating system: Windows 10 or macOS (latest version).

  • Clear webcam (1080p or higher resolution) and microphone for communication.

  • Secure, private workspace compliant with healthcare remote-work security requirements, prohibiting local downloads, printing, or screen capture of patient/client financial data.

  • Backup systems for electricity and internet outages.

Benefits

• Fully Remote Work: Work from the comfort of your home in a dedicated, secure environment.

• Comprehensive Onboarding: Structured 1-on-1 training and mentorship in healthcare IT, EMR systems, and security practices.

• Professional Development: Exposure to modern cloud platforms, EMR integrations, AI-driven tech, and career growth opportunities.

At Nao Medical, we're revolutionizing healthcare by blending cutting-edge technology with heartfelt, personalized care. Over the past 13 years, we've proudly served more than a million New Yorkers at our various locations.

Our mission is simple: provide accessible, quality care tailored to each patient's needs through our multi-specialty practice. We're breaking down barriers, championing health equity, and delivering value-based care to create healthier communities.

Experience the Nao Medical difference. Join us in transforming healthcare, Nao!