IT Infrastructure (Section) Manager

Job Overview

The IT Infrastructure Manager assumes a strategic and operational leadership role, accountable for the overall performance and stability of the organization's IT infrastructure. Overseeing a dedicated team of IT professionals, this position directs both daily IT operations (BAU) and critical technology projects. The manager is responsible for optimizing resource allocation, managing departmental budgets, and cultivating a proactive, high-performing team culture to ensure the robust delivery of IT services that align with corporate objectives.

Job Scope

• Team Leadership & Administration: Direct and oversee the IT Infrastructure team (encompassing Systems, Cloud, Cyber Security, and System Administration functions). Manage administrative duties including the review and approval of attendance, overtime, and leave requests.
• Resource & Capacity Management: Strategically allocate team resources and manage capacity to effectively balance daily operations (BAU) with ongoing infrastructure projects, ensuring optimal productivity.
• Performance Management: Define clear Roles and Responsibilities alongside Key Performance Indicators (KPIs) for each team member, ensuring alignment with overarching departmental and corporate goals. Continuously monitor and evaluate individual and team performance.
• Operational Governance: Review, authorize, and oversee operational work orders, service requests, and internal tickets assigned to the infrastructure team.
• Reporting & Communication: Track operational status and project milestones, consolidating data to generate comprehensive progress reports for senior management on a weekly, monthly, or ad-hoc basis.
• Financial Oversight: Monitor and manage the departmental budget, ensuring cost-effectiveness and strict alignment with financial planning.

Qualifications

• Leadership & Motivation: Exceptional people and operational management skills, with a proven ability to motivate, energize, and maintain a highly proactive team environment.
• Negotiation & Influencing: Advanced negotiation capabilities applicable to both internal stakeholders and external partners, coupled with strong persuasive skills to drive consensus and cross-functional collaboration.
• Execution Excellence: Demonstrated ability to establish realistic timelines, rigorously monitor progress, and guarantee the successful delivery of both project-based and BAU initiatives.
• Technical Proficiency: Solid foundational and strategic knowledge across broad IT infrastructure domains (System, Cloud, Cyber Security) to facilitate informed decision-making and provide technical guidance.
• Problem-Solving: Strong analytical and problem-solving abilities, capable of making decisive, risk-assessed judgments in high-pressure situations.
• Strategic Planning: Forward-thinking mindset with the ability to design and implement long-term infrastructure roadmaps to support scalable business growth.