IT Infrastructure Professional II (L1 Storage & Backup Operations)

ROLE SUMMARY

We are looking for an L1 Backup & Storage Operations Engineer with 3–5 years of hands-on enterprise infrastructure experience. Primary focus is Storage operations, with experience in either NetApp ONTAP or Pure Storage. Backup knowledge in Veritas NetBackup or Cohesity is required as a secondary skill. ITIL/ITSM knowledge is required

MUST-HAVE SKILLS

• 3–5 years relevant Backup / Storage / Infrastructure Operations experience.

• Strong primary Storage skill with either NetApp ONTAP OR Pure Storage.

• NetApp: SVMs, volumes, LUNs, NFS/CIFS, snapshots, capacity and replication/DR basics.

• Pure Storage: provisioning, volumes, capacity, snapshots/replication and monitoring basics.

• Secondary Backup skill in either Veritas NetBackup OR Cohesity: monitoring, failed jobs, restores, alerts and basic troubleshooting.

• ITIL/ITSM knowledge: Incident, Request, Change and Problem Management.

• ServiceNow or another ITSM/ticketing tool experience.

• Good incident handling, shift handover, documentation and escalation skills

GOOD-TO-HAVE

• SAN / Brocade / Cisco switch exposure.

• NetBackup appliances, MSDP, SLPs or catalog operations.

• Monitoring tools and alert-to-incident handling.

• Replication, DR activities or storage migrations.

• 24x7 / shift-based enterprise operations experience.

KEY RESPONSIBILITIES

• Monitor and support Storage infrastructure; identify capacity, performance, hardware and connectivity issues.

• Perform L1 troubleshooting for NetApp / Pure Storage incidents and escalate complex issues to L2/L3 or vendors.

• Monitor backup jobs and investigate failed/partial jobs, alerts and restore requests.

• Perform routine storage/backup operational activities as per SOPs and runbooks.

• Create and update incidents, requests and changes in ServiceNow/ITSM tool and maintain SLA compliance.

• Perform shift handovers, maintain operational documentation and communicate incidents clearly

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @ address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.