IT Infrastructure & Operations Lead
Dynamo Recruitment · Sydney NSW ·
- Work mode
- Onsite
- Seniority
- Lead
- Employment
- Full time
- Category
- Devops
- Experience
- 3+ years
IT Infrastructure & Operations Lead
Join a dynamic, asset-intensive organisation where you'll take ownership of IT operations, service management, infrastructure, and cybersecurity. This is a hands-on leadership role managing both internal and outsourced support teams while driving service excellence and continuous improvement.
Key Responsibilities
Join a dynamic, asset-intensive organisation where you'll take ownership of IT operations, service management, infrastructure, and cybersecurity. This is a hands-on leadership role managing both internal and outsourced support teams while driving service excellence and continuous improvement.
Key Responsibilities
- Lead IT Infrastructure, Desktop Support, Networks, Azure, M365 and Cisco environments.
- Manage IT Service Management processes including Helpdesk, Incident, Problem, Change, Asset and Vendor Management.
- Drive cybersecurity, risk management, business continuity and disaster recovery initiatives.
- Oversee hardware procurement, vendor relationships and technology lifecycle management.
- Develop and maintain IT policies, procedures, documentation and registers.
- Partner with business leaders to align technology with strategic objectives.
- Manage budgets, technology roadmaps and service performance.
- Tertiary qualification in IT.
- ITIL Foundation certified with proven ITSM experience.
- Azure/M365 Administrator certification (or equivalent).
- 3+ years in an IT leadership role.
- Strong hands-on experience with Azure, Microsoft 365, Cisco and cloud-based environments.
- Knowledge of Essential 8 and/or ISO 27001.
- Skilled in stakeholder engagement, team leadership and vendor management.
- Australian Citizen or Permanent Resident.
- Microsoft Security Fundamentals.
- Experience in manufacturing or consumer goods environments.
- Project management experience.
- Exposure to Dynamics 365, Microsoft 365 and Azure platforms.
- Reliable, secure and high-performing IT services.
- Strong cybersecurity and risk management outcomes.
- Continuous service improvement and stakeholder satisfaction.
- Effective cost management and vendor performance.
- Well-developed team capability and quality documentation.
- Strategic leadership role with hands-on technology involvement.
- Opportunity to shape IT operations and future technology direction.
- Collaborative office-based environment with flexibility when needed.
- Interstate travel opportunities.