- Salary: $3,000 - $5,000
- Working Days: 5 days
- Working Hours: Mon–Thurs, 8.30am–6.00pm / Fri, 8.30am–5.30pm
- Location: Central (relocating to Paya Lebar / Tai Seng area around Q2 2027)
Role Summary
The IT Infrastructure & Network Specialist supports the organisation’s IT infrastructure, network services and ICT operations, providing hands-on troubleshooting, incident support and infrastructure maintenance across the school campus.
Responsibilities
Network & Infrastructure Support
- Support and maintain LAN, WAN, wireless, firewall, VPN, VLAN, DHCP, DNS, routing, switching and related network services.
- Monitor network availability and performance, troubleshoot connectivity issues and support incident resolution across classrooms, laboratories, offices and remote users.
- Assist with network configuration, segmentation, firewall policies, wireless access and secure connectivity.
- Coordinate with service providers and vendors on network, ISP, firewall, wireless and cabling matters.
Systems & Endpoint Support
- Support servers, virtualisation, backup, monitoring, endpoint management and Microsoft 365 services.
- Assist with Active Directory, Entra ID, Group Policy, user access and endpoint configuration.
- Support patching, firmware upgrades, software deployment, endpoint protection and vulnerability remediation.
- Provide technical support for classrooms, computer labs, examinations and campus operations.
Service Desk & Incident Support
- Provide technical support and act as an escalation point for infrastructure and network-related incidents.
- Troubleshoot incidents, perform root-cause analysis and ensure issues are properly documented and followed through to resolution.
- Support incident, service request and change management processes, and contribute to knowledge base and troubleshooting documentation.
- Identify recurring issues and recommend improvements to enhance ICT reliability and user experience.
Security, Compliance & Operations
- Support ICT controls relating to access management, network security, endpoint security, asset management, monitoring and incident response.
- Maintain operational documentation and evidence required for ISO 27001, EduTrust, internal and external audits.
- Follow approved ICT, information security, access, incident and change management procedures.
- Support security incident response and recovery activities where required.
Projects & Vendor Coordination
- Support infrastructure projects such as network refreshes, firewall upgrades, wireless improvements, endpoint deployment and Microsoft 365/cloud initiatives.
- Assist with testing, implementation, documentation and operational handover of new ICT solutions.
- Coordinate with vendors on implementation, maintenance and support matters.
- Undertake other ICT duties as assigned.
Job Requirements
- Degree in Computer Science, Information Technology or a related discipline.
- 5–8 years of relevant experience in IT infrastructure, network administration, NOC/SOC or IT operations.
- CCNA certification is preferred.
- Experience with network monitoring, troubleshooting and incident resolution; exposure to enterprise network, firewall, wireless or security environments is advantageous.
- Good knowledge of TCP/IP, VLAN, routing, switching, DHCP, DNS, VPN and network troubleshooting.
- Experience with Fortinet, Aruba, HPE, Cisco, Microsoft 365, Active Directory or equivalent technologies is advantageous.
- Familiarity with ITIL, incident management, change management and service desk processes is advantageous.
The Supreme HR Advisory Pte. Ltd || 14C7279
Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580