IT Infrastructure Lead

About the role

Citywide is seeking an experienced IT Infrastructure Lead to join our growing technology team in Melbourne. This is a full-time position offering the opportunity to support critical IT infrastructure initiatives across our organisation. In this role, you will be responsible for overseeing the planning, implementation, and maintenance of our IT infrastructure. You will play a pivotal role in ensuring the reliability, security, and scalability of our systems, directly supporting the company's operational excellence and business objectives.

Key responsibilities

• Technical leadership across hybrid infrastructure, including compute, storage, virtualisation, identity, endpoints, networking, backup and disaster recovery.

• Availability, capacity, performance, security, lifecycle and technical debt management for infrastructure services.

• Tier 3 escalation and technical leadership during high-impact or complex infrastructure incidents.

• Technical delivery of projects, upgrades, migrations and major changes from design through transition to support.

• Technical coordination of internal resources, service providers and vendors, supported by accurate standards, diagrams and runbooks.

What we're looking for

• 3-5 years IT infrastructure experience within a technical role

• Strong knowledge of enterprise IT infrastructure, including servers, networking, storage, virtualisation and cloud technologies

• Demonstrated expertise in infrastructure planning, design and implementation of large-scale systems

• Sound knowledge of IT security principles, data protection and compliance requirements

• Proficiency with infrastructure management tools and monitoring platforms

• Strong project management skills with the ability to manage multiple initiatives simultaneously

• Excellent problem-solving abilities and attention to detail

• Strong communication skills with the ability to articulate technical concepts to non-technical stakeholders

What we offer

At Citywide, we are committed to supporting our employees' career development and wellbeing. Our employees benefit from professional development opportunities and access to training programmes that support career progression. We foster a collaborative and inclusive workplace culture where innovation is encouraged and teamwork is valued. We are committed to creating an inclusive environment for all employees and welcome applications from candidates of diverse backgrounds.

About us

Citywide is a leading service provider dedicated to delivering excellence across our diverse portfolio of operations. We pride ourselves on our commitment to quality, reliability and innovation in everything we do. Our organisation values integrity, teamwork and continuous improvement, with a focus on exceeding customer expectations and supporting the communities we serve. We invest in our people and provide an environment where talented professionals can grow, contribute and succeed in their careers.

Ready to make an impact?

If you are an experienced IT infrastructure professional with strong leadership capabilities and a passion for driving operational excellence, we would like to hear from you. Apply now by submitting your resume and a cover letter outlining your relevant experience and why you are interested in this opportunity. For further information about this role or our organisation, please do not hesitate to contact us.