IT Infrastructure Engineer (Project, IP Security/ Cybersecurity)
TALENT TRADER GROUP PTE. LTD. · Singapore ·
- Category
- Devops
- Experience
- 3+ years
Provide IT infrastructure support, troubleshoot hardware/software/network issues, and manage service requests for a Singapore-based outsourcing firm.
Responsibilities
Provide day-to-day IT infrastructure, IT operations and end-user support.
Troubleshoot hardware, software, network and connectivity issues.
Manage IT incidents, service requests, changes and IT assets.
Support new employee onboarding, device setup and basic IT orientation.
Provide user guidance and training on Microsoft 365 and standard IT tools.
Coordinate with regional/global IT teams and external vendors on technical issues and service delivery.
Support infrastructure upgrades, equipment replacement and technology refresh projects.
Assist with hardware procurement, installation and deployment activities.
Support IT infrastructure and business technology projects from planning through implementation and go-live.
Gather site requirements and coordinate with business and technical stakeholders.
Conduct infrastructure readiness checks for new IT implementations.
Support testing, deployment, cutover and post-implementation activities.
Track project issues, risks and action items and provide updates to stakeholders.
Maintain relevant IT documentation and change records.
Identify opportunities to improve IT processes, automation and overall user experience.
Ad hoc duties/ projects as assigned.
Requirements
Bachelor's Degree or Diploma in Information Technology, Computer Science or a related discipline.
At least 3 - 4 years of experience in IT infrastructure, IT operations, IT service delivery or end-user support.
Good understanding of IT service management, including incident, change and asset management.
Good knowledge of IT infrastructure, workplace technology and network fundamentals.
Experience with Microsoft 365 and modern workplace technologies is advantageous.
Exposure to Microsoft Copilot, enterprise AI tools or Microsoft Power Platform is a plus.
Knowledge of LAN, WAN, VPN and Wi-Fi infrastructure is advantageous.
Knowledge of GxP, IT compliance or audit requirements is advantageous.
Relevant IT certifications such as ITIL or Microsoft certifications are an advantage.
Interested candidates who wish to apply for the advertised position, please send in your updated resume to [email protected]
EA License No: 13C6305
Reg. No.: R24120209 (GAN CHYE SHEN)
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