IT Infrastructure Engineer

IT Infrastructure Engineer

Job Description

1. Manage and support IT infrastructure, including hardware, software, networks, servers, and related systems across manufacturing sites.

2. Support the delivery of IT infrastructure solutions and projects, including network/wireless upgrades, server deployment, infrastructure refreshes, and related initiatives.

3. Monitor and maintain computer rooms, network devices, servers, and backend infrastructure to ensure optimal availability, performance, and reliability.

4. Troubleshoot, diagnose, and resolve hardware, software, network, and system-related incidents.

5. Ensure all IT infrastructure projects and operational activities comply with the DTMS (Digital & Technology Management System) processes and standards.

6. Provide IT infrastructure support across GSK sites and offices in Singapore.

7. Liaise with site-level, regional, and global technology teams to ensure systems, services, and technology initiatives are deployed effectively.

8. Participate in incident management, problem management, infrastructure maintenance, and continuous improvement activities.

9. Provide technical support and collaborate with other IT teams to resolve complex infrastructure and network issues.

Qualifications & Requirements

1. Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.

2. Minimum 3 years of experience in IT infrastructure, systems, networking, design, implementation, maintenance, and troubleshooting.

3. Good working knowledge of IT/OT architecture, networking, switching, and routing, including:

   • LAN / WAN

   • SD-WAN

   • VPN

   • Wireless

   • Firewalls

   • TCP/IP

4. Good working knowledge of:

   • Microsoft Windows Server

   • Active Directory (AD)

   • DNS

   • DHCP

   • TCP/IP

   • VoIP

5. Hands-on experience with technologies such as:

   • Cisco

   • Juniper

   • Palo Alto Panorama

   • Nutanix

   • Azure Stack

   • Cloud technologies

6. Experience in computer room/data centre operations, maintenance, monitoring, and infrastructure management.

7. Familiarity with structured network cabling and fibre-optic connectivity.

8. Ability to manage multiple priorities and work effectively in a fast-paced environment, including responding to ad-hoc requests and infrastructure incidents.

9. Strong teamwork and collaboration skills, with the ability to work with multiple technical support teams to troubleshoot complex infrastructure and network issues.

10. Strong analytical and problem-solving skills, particularly in resolving complex network, hardware, software, and infrastructure issues.

11. Good technical writing, verbal communication, and presentation skills.

12. Excellent interpersonal and communication skills, with the ability to work effectively with users and stakeholders at different organizational levels and across different functional areas.

13. Ability to work independently, demonstrate initiative, learn new technologies, and be resourceful in resolving technical issues.

14. Able to work with minimal supervision and independently plan and manage assigned activities to meet objectives and deadlines.

15. Knowledge and understanding of ITSM/ITMS processes and GMP requirements within a pharmaceutical manufacturing environment would be an advantage.

16. Relevant industry certifications in networking, cybersecurity, cloud, or infrastructure, such as CCNA, CISSP, Azure, or equivalent, will be an added advantage.

Key Technical Skills for Screening

For recruitment purposes, I would make these the mandatory screening areas:

Area

Requirement

Experience

3+ years IT Infrastructure

Networking

LAN/WAN, routing, switching, SD-WAN, VPN

Security

Firewalls / Palo Alto

Wireless

Enterprise Wi-Fi

Microsoft

Server, AD, DNS, DHCP

Infrastructure

Servers, computer room/data centre

Vendors

Cisco / Juniper

Virtual/Cloud

Nutanix, Azure Stack, Cloud

Cabling

Structured cabling & fibre

Environment

Manufacturing / IT-OT

Pharmaceutical

GMP / ITMS knowledge preferred

Communication

User & stakeholder management

Certifications

CCNA/CISSP/Cloud certifications preferred