IT Helpdesk Technician

Job Title: IT Support Technician

Location: Various Locations, SC

Company Overview:

Cooperative Health has been serving the Midlands area since 1981. We are South Carolina’s largest and most cost-effective community health center system and we are hiring! We are looking for people who are passionate about providing accessible, high quality, compassionate healthcare in the Spirit of the Good Samaritan.

Position Summary:

In this position, the IT Support Technician will be responsible for maintaining the integrity of all computer workstations, associated software and telecommunications equipment within all of Cooperative Health's data and telecommunications network. The IT Support Technician will also be the main point of contact for employees who are experiencing computer issues. The IT Support Technician will rely upon his or her experience to resolve issues but will also have a knowledgeable team that will assist and provide training and guidance.

Principal Accountabilities/Responsibilities:

• Ability to troubleshoot basic problems with PC hardware and Windows 10 operating system, Microsoft Office, Office 365, and troubleshoot network-related issues as they pertain to PC connectivity.
• Ability to implement or upgrade PCs in a consistent manor following provided documentation and checklists.
• The ability to communicate with either technical or non-technical customers.
• Basic knowledge of IT security principles.
• Assist personnel with installation, configuration and ongoing usability of system hardware and software, including but not limited to all flavors of Microsoft Office suite and Operating systems, Adobe, Java/Flash, printer settings and configurations, workstation rebuilds and relocations, internal workstation repair and other hardware related duties.
• Offer daily operations and systems support to personnel
• Verify functionality of hardware and software components
• Diagnose and Troubleshoot hardware and software issues in person, remotely and via phone
• Assist employees with computer problems and answer their questions
• Conduct daily network backup operations.
• Configure SIP phones for deployment and troubleshoot SIP phone issues at the sites.
• Document and Maintain IT Inventory
• Review and Resolve IT Helpdesk Requests
• Prioritize and Escalate Issues as Necessary
• Diagnose and Troubleshooting network connectivity-related issues across the Eau Claire network.
• Installing and configuring network equipment at new or existing sites.
• Other duties as assigned.

Education & Experience:

• Associate’s Degree in Computer Science or related field
• 2+ years’ experience in computer networks and systems maintenance
• 2+ years’ experience on current network operating systems
• 2+ years’ of Desktop and laptop troubleshooting
• 4+ of Microsoft Windows OS experience.
• Must have reliable transportation and be willing to travel a max of 200 miles a week. (Mileage is reimbursed).

Competencies

• Ability to meet expectations, deadlines and manage stress effectively in high-pressure situations.
• Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
• Must adhere to policies and procedures set forth by the Cooperative and the CIO.
• Ability to be personable but yet professional to all levels of staff.
• Strong sense of discretion and confidentiality required.
• Communicating and collaborating with other IT Support Technicians to proactively solve problems too complex for one person
• An advanced understanding of network wiring and TCP-IP and the ability to use such understanding to build and maintain a functional network.
• Ability to listen actively and extract the important information from user complaints

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work.

Cooperative Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cooperative Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.