IT Helpdesk Support Officer - Pimpama Campus

JOIN OUR COMMUNITY

At King's, we place value on selecting staff who are committed to honouring God through their gifts and talents, and who have a passion to help young people succeed. We seek staff to become part of our collegiate culture to provide challenging, differentiated, and engaging learning for each of their students.

Expressions of interest are sought for the following position:

IT Helpdesk Support Officer

We are seeking a skilled IT Helpdesk Technician for our Pimpama campus.

This is a Full Time position, Monday to Friday 8am – 4pm.

Responsibilities include, but are not limited to:

• Providing the first line of support to the Staff and Students on any IT related issues, either by telephone, email or face to face.
• Performing preventative maintenance, including checking critical alerts, creating tickets, prioritising and escalating these to the appropriate technician.
• Troubleshooting software and hardware issues in a Apple based environment.
• Use an industry leading ticketing system to track client requests, time management and project work.
• Ensure you follow through with all issues to completion and ensuring if issues are not resolved that they are escalated to the next level of support in a timely manner.
• Ensure the inventory record for all IT related hardware is managed and up to date.
• When required, install or configure new and existing client software or applications.
• Perform user account administration maintaining user access in the various Systems and Software.
• Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incoming call volume.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, phone systems, printing and all IT related queries.
• Ensure all internal systems and procedures are followed correctly.

The ideal applicant will have:

• IT Helpdesk experience
• Familiar with Apple iPadOS, iOS, MacOS ecosystem

Applications close at 4:00pm on Friday, 18 September 2026.

However applications will be assessed as received and the position may be filled prior to the closing date.

Your curriculum vitae should include details for;

• at least 2 recent professional referees
• at least 1 referee who can attest to your suitability to work within the values and culture of an expanding Christian school (preferably from a Pastor or Minister).

ABOUT OUR COLLEGE

King’s is an expanding, multi-Campus school that places paramount importance on the development of the whole child, with a particular focus on providing every student the opportunity to develop Christian Leadership skills that will prepare them for their future. Our programs challenge and shape students’ thinking and understanding of their role in the world.

With our growing existing campuses and plans for further new campus development, King’s provides excellent career progression opportunities. We encourage suitable applicants to apply to join the growing team at any of King’s Christian College campuses.

Our College currently consists of 3 dynamic campuses, with several more campuses in the planning stages, serving the communities in which they are located.

The REEDY CREEK CAMPUS (on the southern end of the Gold Coast) has more than 2600 students on-site, from Early Learning through to Year 12. This campus also includes a Trade Training College.

Our PIMPAMA CAMPUS (on the northern end of the Gold Coast) currently has over 2000 students on-site, from Early Learning to Year 12.

King’s LOGAN VILLAGE CAMPUS (in south-west Logan) offers places for students from Early Learning through to High School.

King's Christian College is committed to acting in accordance with the Working with Children (Risk Management and Screening) Act 2000 (QLD) to promote the safety and wellbeing of all students. As such, candidates will be subject to a Qld Teacher Registration check or Blue Card screening and other relevant checks as required.