As an IT Helpdesk Specialist, you'll join Earnix's global IT team providing first-line technical support for our Israel office, as part of our follow-the-sun (16×6) coverage model, working in rotation alongside our IT Manager and system administrators. Your primary objective is to keep computer systems, software, and hardware running smoothly — resolving issues promptly and delivering strong service that keeps our teams productive.
What you'll do:
Provide Helpdesk support for our Israel office as part of the follow-the-sun rotation.
Support and troubleshoot hardware and software issues (Windows and Mac).
Install and configure hardware, software, and networks.
Execute onboarding/offboarding processes for employees per established procedures.
Manage and maintain IT inventory.
Monitor on-premises systems and troubleshoot issues.
Maintain and support A/V conference systems (Zoom, Teams) for company meetings.
Perform first-line administration of Entra ID, Intune/Kandji MDM, and our corporate Azure/O365 environment via scoped helpdesk-tier roles, with time-boxed, approval-gated elevation for anything beyond that scope, per team runbook. No standing privileged admin access.
Requirements
You'll do it using:
Hands-on Helpdesk experience in a domain environment.
Experience troubleshooting Windows and Mac technical issues.
Good troubleshooting skills.
Excellent written and verbal English communication.
MCSA/CCNA certification – optional.
You'll excel by:
Strong customer service focus, with effective problem-solving and communication.
Ability to work under pressure, prioritize tasks, and meet deadlines.
Being a team player, comfortable working independently in a fast-paced global environment.
Strong attention to detail and accuracy in documenting support interactions.
Operating comfortably within a defined access-control framework (least-privilege roles, logged/time-boxed elevation) rather than needing broad standing access.
Position Intro
Earnix is the first AI company purpose-built for insurance decisioning, providing the industry with the intelligence, governance, and decisioning agility to drive profitable growth, improve resilience, and operate with speed and precision in a rapidly changing risk environment. A trusted provider of production-grade AI and decisioning technology, Earnix builds on more than 25 years of experience in artificial intelligence risk, pricing, rating, analytics, and decisioning. Earnix brings vertical AI into the workflows and decisions that shape insurance performance across insurers’ pricing, underwriting, claims, customer engagement, retention, and other insurers high-value insurance moments. Earnix’s AIOS enables insurers to orchestrate intelligence across the insurance decision lifecycle and drive governed, real-time decisions that deliver measurable business outcomes. Earnix is headquartered in Boston, MA and has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.