IT Helpdesk Resources

IT Helpdesk Technician

Job Summary
Provide first-line IT support to end-users, troubleshoot hardware/software issues, support VoIP phone systems, and assist with basic network cabling and infrastructure.

Key Responsibilities

• Provide technical support via phone, email, and ticketing system

• Troubleshoot desktops, laptops, printers, and common software issues

• Install and configure hardware, software, and user accounts

• Support VoIP phone systems and telecommunication issues

• Assist with network cabling, connectivity, and physical IT setup

• Manage tickets, documentation, and IT asset inventory

• Provide remote support and escalate complex issues when required

Requirements

• 1–2 years of IT Helpdesk or technical support experience

• Knowledge of Windows/macOS, Microsoft Office, and basic networking

• Experience with Active Directory, Office 365, and ticketing systems

• Familiarity with VoIP systems and network cabling

• Strong communication and customer service skills

• Bachelors degree in IT or related field (or equivalent experience)

• IT certifications (CompTIA A+, ITIL, Microsoft) are a plus