IT Helpdesk Engineer
Tango Me/Танго Мі · UA ·
- Category
- Support
Tango Me/Танго Мі · UA ·
Tango · Kyiv, Kyiv
robo · Limassol, Cyprus
RoboMarkets · Cyprus
Convene · London, UK
Eon · US -NY
Hands-on IT Helpdesk engineer in the Kyiv office: first point of contact for hardware, software, network and account issues; sets up macOS/Windows laptops with MDM, handles onboarding/offboarding and inventory via Jira Service Management, with exposure to Okta, Jamf, Intune, GCP, CrowdStrike and Cloudflare and a path toward a full sysadmin role.
ABOUT THE ROLE
We’re looking for a hands-on IT Helpdesk engineer to be our go-to person in the Kyiv office. You’ll handle day-to-day hardware and software support for colleagues, manage equipment, and work closely with the Corp-IT team spread across Warsaw, Tel Aviv, and Limassol. This is a great opportunity to grow into a full sysadmin role - you’ll get exposure to modern cloud-based infrastructure and enterprise tooling from day one.
WHAT YOU'LL DO
Be the first point of contact for IT issues in the Kyiv office (hardware, software, connectivity, accounts)
Set up and configure laptops (macOS and Windows) for new hires, including enrollment in MDM
Handle onboarding and offboarding tasks: account provisioning, equipment hand-off, asset tracking
Troubleshoot network and Wi-Fi issues in the office; escalate to senior engineers when needed
Manage and track IT inventory (laptops, peripherals, accessories)
Process IT requests via our helpdesk system (Jira Service Management)
Purchase the IT equipment
Follow and improve documentation for common support procedures in Confluence
WHAT WE'RE LOOKING FOR
Basic understanding of networking: IP addressing, DHCP, DNS, Wi-Fi troubleshooting
Comfortable working with both macOS and Windows in a corporate environment
Familiarity with Google Workspace (Gmail, Drive, Meet, Admin basics)
Understanding of user account lifecycle: creation, access management, password resets
Ability to follow runbooks and document your own steps clearly
Good communication skills - able to explain technical issues to non-technical colleagues
Responsible and reliable: office presence is critical, this role cannot be done remotely
Intermediate English: enough to read technical documentation and communicate in writing with the global team
NICE TO HAVE
Any of the following is a bonus, not a dealbreaker:
Okta / SSO basics
Jamf or Intune experience
CLI / basic scripting
FortiNet / VPN awareness
Previous helpdesk role
IT course or certification
WHAT WE OFFER
A real learning environment with hands-on mentorship from experienced engineers
Gradual exposure to modern enterprise tools: Okta, Jamf, Intune, GCP, CrowdStrike, Cloudflare
A collaborative, distributed Corp-IT team across four countries
A clear path to grow into a full sysadmin role over time