IT helpdesk engineer
B Alliance · Toa Payoh Central, Central Region ·
- Work mode
- Onsite
- Employment
- Full time
- Category
- Support
- Salary
- SGD 2,400 – 3,000 / month
Onsite IT helpdesk/support engineer at B Alliance in Singapore: resolves end-user IT issues daily, manages tickets and escalates to Level 2, maintains desktop hardware, OS images and printers, manages users via Active Directory/Intune, and performs endpoint monitoring and preventive maintenance. Core tech includes Windows desktops, AD, Intune, and Rufus/Acronis imaging.
Salary: $2,400 – $3,000 per month
About the role
Join us as an IT onsite support engineer. We provide the environment for you to experience what it is like to be part of the ever changing IT industries. As a team player, we will help each other to achieve greater heights, so long you are willing to learn we are willing to teach.
Key responsibilities
Support end user onsite and remotely to resolve IT related issues daily
Create ticket and follow up reported issues till resolve
Coordinate with Level 2
Maintain Desktops Hardware Configuration, Operating Systems Images & Printers, documentation
Periodic checks on system and inventory
Familiar with domain controller, adding new user or removing user from the server's active directory / Intune
Learn the basic configuration of compliance access (conditional access, policy implementation, report analysis)
Monitor and carry out preventive maintenance within end points
Utilize the management portal to monitor, patch, isolate and remove application from the system
Create image for computer via inhouse software to improve efficiency and productivity
About you
Willing to learn (a passion in Technology)
Experience / interest in troubleshooting and repairing of PC/Notebooks
Familiar with creating new images using Rufus, Acronis or any other interface
Able to Work Independently, Self-motivated and Diligent
Able to read situations, adapt communication style, de-escalate tense interactions, and make users feel heard, respected, and supported
Must possess at least Nitec/Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent
No relevant work experience required