IT Help Desk Technician
Neace Transportation · New Albany, IN ·
- Category
- Support
- Experience
- 3+ years
About Us
At Talon Logistics, we rely on technology to keep our operations running efficiently and our teams connected. We are seeking a dependable and customer-focused IT Help Desk Technician to join our team and support the technology needs of our growing organization.
This is an excellent opportunity for someone who enjoys solving problems, helping others, and working with a variety of technologies in a fast-paced environment. The ideal candidate is service-oriented, detail-focused, and takes ownership of issues from start to finish.
Position Summary
The IT Help Desk Technician provides first-level technical support for end users across our logistics, warehouse, and office operations. This role is responsible for troubleshooting hardware, software, network, and system issues while delivering exceptional customer service through onsite and remote support.
Success in this role requires strong problem-solving skills, technical aptitude, attention to detail, and the ability to prioritize multiple requests while maintaining a high level of professionalism.
What You'll Do
- Provide technical support for hardware, software, network, mobile device, and printer issues
- Configure, deploy, and maintain workstations, tablets, mobile devices, and user accounts
- Troubleshoot and resolve technical incidents while escalating complex issues when needed
- Support employee onboarding through device setup, imaging, and system access configuration
- Maintain accurate documentation of support tickets, assets, and system changes
What We're Looking For
- 3+ years of IT help desk, desktop support, or technical support experience
- Strong troubleshooting, analytical, and customer service skills
- Experience supporting Windows environments, Active Directory, and Microsoft 365
- Ability to manage multiple priorities and work effectively in a fast-paced environment
- Working knowledge of networking concepts preferred
- CompTIA A+, Network+, Security+, or similar certifications preferred
Benefits
We offer a comprehensive benefits package including:
- 401(k) retirement plan
- Health insurance options (traditional and HSA plans)
- Dental and Vision insurance
- Life insurance
- Paid time off
- Paid holidays
Join Our Team
If you're passionate about technology, enjoy helping others, and want to make a direct impact on business operations, we'd love to hear from you.
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For more information about Talon Logistics, please visit our website: Talon Logistics
Talon Logistics is committed to creating an inclusive workplace and provides equal employment opportunities to all employees and applicants in accordance with applicable federal, state, and local laws.