IT Help Desk Technician

Responsibilities:

• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
• Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
• Provision of an efficient IT administration service through careful and timeous planning, IT reporting and updating of all related IT information in the Help Desk Area
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative, software license requirements and audit requirements
• Solve IT Help Desk user queries and problems
• Provide high level support on complex problem resolution