IT Help Desk Support & Web Developer

SOCOTEC company is a provider of niche consulting services within the architecture, engineering and construction industries focusing on high performance buildings and specialty structures. Through an integrated, holistic approach, our professionals provide solutions for building envelope, energy efficiency, sustainability, code advisory and construction advisory projects.

SOCOTEC’s combination of expertise, experience and methods are increasingly recognized as best-in-class fueling significant growth.

SOCOTEC is proud to announce that it has been officially certified as a Great Place to Work by the renowned global authority on workplace culture, Great Place to Work®.

SOCOTEC-Campbell Hall, NY . is currently seeking a IT Help Desk Support & Web Developer.

Key Responsibilities

• Hardware Support & Deployment: Set up, image, deploy, and repair workstations and peripherals (RAM, fans, mics) for new hires and existing staff; configure docking stations and home-office setups; manage aircards, tablets, phones, and cell boosters across job sites.
• User Account & Access Management: Create/modify/disable accounts and distribution lists; automate credential provisioning (PowerShell, Microsoft Graph); manage access via AD/Group Policy; provision O365/E3 licenses via Entra; administer intranet access; support offboarding and MFA enforcement.
• Web Development: Assist development team with web application programming using common vibe-coding platforms (e.g., Cursor).
• Network Administration: Maintain and troubleshoot Wi-Fi, Ethernet, and switches across sites, including port mapping (e.g., Advanced IP Scanner).
• Telephony/VoIP & Communications: Support auto-attendant, voicemail, and VoIP platforms (e.g., ReachUC); troubleshoot ClickUp, GroupMe, SMS-forwarding, and related automation.
• Software/Application Support: Support Windows 11, Office, Adobe, QuickBooks, SSRS, Excel/ActiveX, PDFCreator, and mission-critical custom apps.
• Printer/Scanner Support: Install and troubleshoot networked printers/scanners, print profiles, label printers, and high-quality lab print requests.
• Meetings & Collaboration Tools: Support OneDrive, conferencing tools, AV/camera setup, and meeting attendance tracking.
• Cybersecurity & Backups: Monitor endpoints (SentinelOne, Huntress); triage security incidents; review phishing-simulation results; manage email filtering (Barracuda).
• Documentation & Training: Document procedures, maintain knowledge base articles, and provide basic end-user training.
• General/Soft Skills: Deliver professional help desk support, coordinate with vendors, support multiple sites, and manage a varied daily ticket queue.

This role is primarily a hands-on, end-user support position. Responsibilities may change based on the actual scope of day-to-day work.