IT Help Desk Supoort

Position: IT Help Desk Support, full-time Department: Technology Hours: Full-time weekdays, some nights and weekends needed for school events FLSA: Non-Exempt Salary Range: $65,000-$72,000 Join us at Notre Dame Academy - Hingham, an all-female college preparatory high school dedicated to empowering young women in grades 6-12. As a vibrant Catholic learning community sponsored by the Sisters of Notre Dame de Namur, we focus on personal faith formation, academic excellence, and social responsibility. The IT Help Desk Support position provides technical support in person, over the phone at the Help Desk, and remotely by solving technical problems, maintaining systems and enhancing services provided by the Information Technology department. The IT Help Desk Support position reports to the Director of Technology and Infrastructure. Offerings: •Comprehensive Health Benefits: Health, dental, and vision insurance to support you and your family. •Health Reimbursement Arrangement (HRA): We cover 60% of the first part of your deductible to ease your healthcare costs. •Generous Paid Time Off: o4 weeks of vacation to recharge o4 personal days for your well-being o6 sick days to take care of yourself when needed oPaid Family Medical Leave to support you during significant life events Key Responsibilities: •Troubleshoot and resolve problems with computer hardware, peripheral hardware (printers, copiers, faxes, scanners, etc.), software, internet and network service, email, phones and phone service, and network and internet equipment. •Provide troubleshooting and support via on-site/desk-side visits, remote connections, and the Information Services Help Desk. Serve as the initial responder at the Help Desk to requests made via phone calls, emails, and in person. •Set up A/V equipment and provide support for meetings, training, and events. •Document requests and issues in the department tracking system and assign, update, and complete work orders. •Prepare, configure, and deploy new, replacement, or upgraded computer hardware, peripheral hardware, software, phones, and network equipment and cables. •Create and maintain user accounts, shared resources and permissions with Active Directory, and many internal systems. •Contribute to the maintenance and application of hardware, software, and processes for information security, particularly in regard to end-user hardware, software, and processes. •Work with external vendors for installations and repairs when assigned. •Other duties as assigned. Education & Experience Requirements: •Two or more years experience supporting desktops, laptops, and peripherals in a networked environment, with moderate to advanced experience in installing, upgrading, and troubleshooting Microsoft Windows and Microsoft Office. Experience resolving internet, network, and telephone connectivity problems. •Two or more years demonstrated Help Desk or Customer Support experience assisting others over the phone. •Experience supporting computers in a Windows WAN/LAN environment. •Bachelor’s degree and/or relevant professional certifications in Information Systems, Computers Science, or related field preferred •Experience participating in projects for IT support and/or enhancements. •Demonstrated teamwork and customer service skills in a fast-paced, multitasking environment. •Ability to lift and transport moderately heavy objects such as computer and peripherals. The Ideal Candidate Posses: •Ability to identify, analyze, troubleshoot, and solve complex programs. •Ability to create and maintain a good rapport with end-users, colleagues, and vendors, whether over the phone, via email, or in person. Customer service oriented with ability to negotiate and resolve differences. •Detail-oriented, well-organized, and accurate. •Ability to prioritize and to set and meet deadlines. Ability to effectively handle various duties simultaneously and works well under pressure. •Strong verbal and written communication skills. •Ability to work as a member of multidisciplinary groups as well as work independently with minimal supervision. *At Notre Dame Academy, we celebrate diversity and strive to create a working and learning environment that reflects our community. We encourage candidates of all backgrounds to apply.