IT Help Desk Analyst (Level 1)
CVS Australia · Sydney NSW ·
- Work mode
- Remote
- Employment
- Full time
- Category
- Support
- Salary
- AUD 65,000 / year
A Level 1 IT Helpdesk Analyst at a large veterinary services company, supporting staff by phone, email and ticketing system — troubleshooting hardware, software, connectivity and user access issues. Core stack is Microsoft 365, Intune device management and Entra ID identity/access management, in a fully remote position.
Salary: $65,000 base + superannuation
About Us
One of the largest providers of veterinary services in Australia and the UK, we provide the best clinical care from small animal and equine general practices, to specialist referral hospitals. At CVS, caring isn’t just what we do – it’s who we are. With a vision to be the veterinary company people most want to work for, our people are at the heart of everything we do. It’s in our nature to care, support and to strive for excellence.
As the team continues to grow, we are excited to welcome a Level 1 IT Helpdesk Analyst in a full time, permanent position.
Your Role
Provide Level 1 technical support via phone, email and ticketing systems. You’ll join a skilled and supportive IT Team that are passionate about delivering outstanding technical solutions and customer service, alongside continuously improving technology across the organisation.
Key focuses:
Deliver an exceptional customer experience;
Troubleshoot and resolve Level 1 hardware, software, connectivity and user access issues (Microsoft 365 administration and support, device management through Microsoft Intune, identity and access management using Microsoft Entra ID);
Contribute to technology projects, continuously improving the ways IT adds value to the organisation.
About You
With a foundation in IT helpdesk support, you will be motivated by delivering outstanding customer service and going over and above to find technical solutions for your stakeholders.
You'll bring:
Foundational experience in an IT Helpdesk or similar position;
Excellent communication and problem solving skills;
Capability in Microsoft 365 applications and Windows environments, Microsoft Entra ID or identity management concepts;
A proactive, solutions-focused mindset.
Culture & Benefits
At CVS, our values guide everything we do.
Customer focused: We put people first and strive to deliver exceptional service.
Accountable: We take ownership and follow through on our commitments.
Responsive: We act with urgency and adapt to changing needs.
Engaged: We work collaboratively and contribute positively to our teams.
We are a collaborative, supportive and skilled team that genuinely work together to achieve great things. We also have a lot of fun getting there!
Fully remote role with travel as required;
Opportunities for professional development and career growth, including exposure to the latest Microsoft technology within a large-scale environment;
Discounts on health insurance, gyms and pet services;
Paid parental leave.
If you're ready for more, at CVS we’re here to make it happen.
Apply today and help shape the future of CVS Australia!