IT Field Technician - On Site
IronEdge Group, LTD · Albuquerque, NM ·
IT Field Technician
(Open to applicants living within commuting distance of Albuquerque, NM.)
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Job Description
We are seeking a skilled and adaptable IT Field Technician to provide on-site and remote support for hardware, software, and network systems. This role involves installing, configuring, and troubleshooting desktops, laptops, servers, routers, switches, and peripheral devices such as printers and scanners. The technician will assist with maintaining LAN and WAN environments, diagnosing connectivity issues, and ensuring optimal network performance. Responsibilities include delivering technical support to end-users, resolving hardware and software problems, documenting service actions, and IT inventory. The technician will also support IT security by applying updates, configuring firewalls, and ensuring antivirus protection. Additional duties include training users on basic IT procedures, managing equipment inventory, installing structured cabling, and conducting scheduled or emergency on-site visits. Strong collaboration with internal teams, clients, and vendors is essential for resolving complex technical issues and coordinating repairs or replacements. The ideal candidate will demonstrate excellent problem-solving skills, maintain compliance with data protection standards, and manage their schedule effectively to meet service-level agreements and client expectations. This role requires flexibility, a proactive approach to learning new technologies, and the ability to respond promptly to critical IT issues when needed.
Requirements
Basic knowledge of computer hardware, software, and networking is essential. This includes familiarity with operating systems (e.g., Windows, macOS), hardware components, and common software applications.
Strong verbal and written communication skills are essential. Field Technicians often interact with end-users and must be able to explain technical issues and solutions in a clear and understandable manner.
Field Technicians need the ability to diagnose and troubleshoot common hardware and software problems. Logical thinking and problem-solving skills are crucial.
Excellent customer service skills are important, as Field Technicians often work directly with end-users who may be experiencing technical issues or frustrations.
The ability to manage time efficiently and prioritize tasks is crucial, especially when responding to multiple service requests in a field setting.
Familiarity with basic networking concepts, such as IP addressing, DHCP, and DNS, is beneficial as Field Technicians often work with networked devices.
Provide remote support to end-users or remote locations through phone, email, or remote desktop tools to diagnose and resolve issues,
Must be available for emergency on-call duty to address critical IT issues outside of regular business hours, if required.
Must demonstrate strong schedule management skills to ensure timely, reliable IT support and effective utilization of field technician resources. This includes proficient appointment scheduling, task prioritization, route planning, time management, cross‑team coordination, workflow optimization, adherence to service-level agreements (SLAs), and the ability to respond efficiently to urgent or unforeseen service needs.
All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities.
This position requires travel to different locations, which requires a valid driver’s license, intermittent DMV checks, and a reliable personal vehicle.
Get to the EDGE—where Everyone Deserves Great Experiences!
IronEdge is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together to eliminate the frustration companies face with technology. As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company’s core values are built upon the strong foundation of teamwork, continuous learning, integrity, courage and ownership, guiding everything we do at IronEdge. With a great team comes great achievements and we’re proud to share that IronEdge has been recognized as a Great Place to Work® Certified™ company. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.
Benefits
IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
Vision Insurance
AD&D Insurance
Short-Term and Long-Term Disability Insurance
Flexible Spending Account and Health Savings Account
Flexible Time Off plus Holidays
Matching 401k
At IEG, everyone deserves great experiences!
Salary Range
$40,000 to $54,000 (Non-Exempt)