IT Executive Support Expert - RDT Workforce Enablement

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

At Roche, we believe that every individual has the power to make an impact on healthcare. Joining our Onsite Enablement organization means stepping into a culture driven by innovation, trust, and continuous growth. As our IT Executive Support Expert, you will revolutionize the digital workplace by delivering a seamless, high-touch, and exceptional IT experience for senior leadership and key stakeholders.

The Opportunity

• Act as a digital enabler and owner of the digital employee experience for our business colleagues and respective site operations.

• Deliver personalized, high-touch IT support for senior leadership across on-site, off-site, and virtual communications to ensure uninterrupted operational continuity.

• Manage complex logistical IT requirements for international travel and relocation, ensuring smooth end-to-end support for VIP stakeholders.

• Drive proactive workplace solutions and process improvements by leveraging digital analytical tools (such as Nexthink and ServiceNow).

• Oversee incident and request management processes, analyzing trends to consistently meet SLAs and drive continuous service improvements.

• Lead IT hardware lifecycle management and deskside support services, driving high-quality support and guidance for site events and meetings.

• Partner with product teams to enable standard workplace infrastructure, executing both global and local deployment projects across the organization.

• Support local Dawn Raid and Global Crisis Management teams, while participating in the 24/7 hotline support rotation (approximately 1 week every 6 weeks).

Who you are

• Education: Higher education degree in Information Technology, Computer Science, or a related technical discipline (or equivalent practical experience).

• Experience: 3+ years of hands-on experience in executive/VIP IT support, deskside operations, or IT service management within a global corporate environment.

• Security & Compliance Awareness: Sound knowledge of current legal, technical, and organizational requirements for information security, with a track record of active adherence.

• Technical Proficiency: Proven expertise in hardware lifecycle management, incident handling (SNOW/ServiceNow), digital analytical tools (e.g., Nexthink), and event/meeting infrastructure support.

• Communication & Stakeholder Management: Outstanding interpersonal, communication, and influencing skills, with the ability to maintain executive intimacy, discretion, and composure under pressure.

• Strategic & Agile Mindset: Highly organized problem-solver with strong decision-making abilities, strategic agility, and a passion for managing change and driving process improvements.

• Collaborative Team Player: Proven success collaborating across cross-functional teams and external service providers to deliver an exceptional employee experience.

• Language: Must be fluent in both English and German.

Call to Action

Ready to bring your unique qualities to Roche and make a lasting impact? Apply now and join us in our mission to shape the future of healthcare!

#RDT2026

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.