IT Engineer

Responsibilities:

• Responsible for supporting the IT help desk services to ensure services are delivered to meet business needs and expectations, within SLA standards (response time and resolution time).
• Troubleshoot and resolve issues related to desktop applications and infrastructure.
• Install and configure hardware and software applications.
• Maintain IT infrastructures both on premise and cloud: servers, network switches, wireless network at multiple offices.
• Manage user accounts, permissions, and access rights.
• Monitor and maintain IT systems to ensure their smooth functioning.
• Perform system backups and disaster recovery procedures.
• Support VOIP, conferencing and mobile service request.
• Liaise with other support teams, or product teams as required to resolve requests and issues in a timely manner.
• Act as a contact point between helpdesk operations, other teams (internal, external and vendor/supplier).
• IT assets and inventories management.
• Be responsible for managing project, implementation, configuration, and maintenance system.
• Ensure proper documentation of all IT infrastructure setups, software licenses, and any software modifications.
• Design and conduct IT user training on systems under the IT Department's purview.
• Continuously update technical knowledge and skills.
• Other ad doc tasks and projects as needed.

Requirements:

• Tertiary eduction (Diploma/Degree) in Computer Science, Information Technology, or equivalent.
• Minimum 5-years of MIS or related experience.
• ITIL Certification or equivalent preferred.
• Working experience with Windows Servers, Cloud system, Router, and Network Switches.
• Hands-on software and hardware troubleshooting experience.
• Strong analytical and problem-solving skills.
• Good team player with excellent communication and interpersonal skills combined with self-assurance and confidence.
• Self-starter, ability to work independently with minimal supervision.
• Possess a positive attitude and can-do spirit, and able to work under pressure.
• Ability to multi-task, take initiative and manage priorities.
• Ability to strive in a fast-paced and results-oriented environment.
• Willingness to work outside regular business hours as required.