IT Desktop Support Technician (Junior)

Support Duties

• Provide both scheduled and ad hoc IT support to clients, ensuring timely and effective resolution of issues.
• Troubleshoot IT infrastructure and end-user desktop applications via onsite visits, phone calls, email, and remote access.
• Replace faulty PC and server hardware, perform upgrades, and carry out routine hardware maintenance.
• Document all support activities and updates accurately in the company’s ticketing system.