IT Desktop Support Engineer
Pierre Strand · Warsaw, Masovian Voivodeship, Poland ·
- Category
- Support
- Necessary: Must know how to speak Polish (B2) and English (B2)
- Provide onsite and desk-side support services to end users.
- Complete incidents and requests within SLA in a pressurized environment.
- Build, configure, and troubleshoot Install Gold image on Customer PC and laptop applications and hardware components.
- Ensure tickets are updated on a daily basis.
- Support meeting room environment and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones, and Android devices.
- End-user data back-up and restoration when required in the course of a service incident.
- Smart hands support for data center equipment as per required SLA (in specified locations)
- As directed by Customer Tech support will assist in troubleshooting the data center devices
- Replace defective component cards in data center equipment as advised by Customer Tech Support e.g., Removing a module and replacing it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
- Import /Export tapes to the tape libraries as advised by Customer tech support.
- Individuals must have good customer-facing skills and be well-presented.
- Demonstrates independent and proactive thinking
- Builds effective relationships both within the team and across the business and Professional Services
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
- Must be able to work alone and unsupervised, taking the initiative when necessary.
- Must be organized and prioritize work appropriately.
- Ability to resolve or assist in the resolution of complex customer problems and maximize systems availability in standardized customer environments.
- Basic management skills in planning, problem-solving, solution innovation, and analysis.
- Good oral, written, and telephone communication skills.
- Ability to build and maintain relationships with customers, peers, and support partners.
- Good teamwork with peers in a local, global, virtual, or multifunctional
- Must have experience in using a Call Logging system.
- Must have a good working knowledge of Windows 7/10 and related Office applications.
- Support experience of MACs would be beneficial
- Knowledge of mobile devices, Androids, and iPhones
- Working knowledge of current and legacy hardware platforms. Experience with building,
- configuring, replacing, and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft SCCM.
- Ability to replace defective parts, as identified by Customer.
- Excellent hands-on experience in installation and troubleshooting DC equipment, Rack and Stack of the DC equipment/cable
- Excellent communication is mandatory in English and Local language
- Completion of CompTIA certifications e.g. A+, Network+, etc.
- Completion (or near completion) of Microsoft certifications e.g., MCP, MCITP, MCSE