IT Desktop Support Engineer (Backfill)

Key Roles & Responsibilities

• Perform following duties as a Backfill IT engineer, whenever resident engineers are on leave/absent
• Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms
• Escalate and work with second or third level support/third party vendor on resolution of problem when necessary
• Support remotely, if necessary
• Maintain hardware inventory at assigned locations
• Provision new users with hardware, software and account setup
• Provide with both remote and onsite support for multiple locations, if required
• Troubleshoot and resolve a variety of technical problems
• Assist with network connectivity issues
• Provide great communication and customer service to company employees in person and through phone calls and emails
• Work on assigned tasks and projects including hardware and software rollouts
• Work with hardware / software vendors, whenever required
• Provide training when needed help to facilitate users requests and in the implementation of company project
• Provide VPN support including end-user setup and problem
• Work closely with other support teams (client support team, application support team, server support team)
• Develop and document IT operational processes whenever required
• Active Directory (User/ID creation, delete, reset, update, distribution, list/security and accesses), if required
• Assist on AV setup in meeting rooms for conference calls and meetings
• Provide regular checks and maintenance on system health of the meeting rooms
• Provide back-end support for live event broadcast
• Support ad-hoc IT project deployments
• Attend meetings to update current projects
• Attend trainings provided by the company
• Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status
• IT Asset Management

Key Qualifications & Skills

• Minimum Diploma in Information Technology or equivalent in relevant discipline
• Minimum 2 years of experience in PC, hardware, software support & IT security preferably
• Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools
• Preferably with MS Office 365 hands-on experience of minimum 1 year
• Level 1 & 2 Support

Key Requirements

• Analytical, competent, able to work independently and self-motivated and with good-problem solving skills
• Helpful and able to communicate effectively with fellow colleagues and customers
• Fluent in English and writing
• Currently residing in Singapore
• Willing to work at various locations in SG but no more than one location per day
• Able to start work immediately or within short notice

Interested candidates are invited to apply online.

We regret to inform that only shortlisted candidates will be notified. Thank you.