IT Coordinator

Key Responsibilities

1. Infrastructure Strategy & Budget Management

• Lead, direct, and execute the operational management and future expansion of VHFL's IT infrastructure and cloud-based systems.
• Prepare the annual IT infrastructure budget in coordination with the Finance department.
• Manage negotiations, contracts, Service Level Agreements (SLAs), and Annual Maintenance Contracts (AMCs) with vendors, contractors, and service providers.

2. Network Availability & Disaster Recovery

• Maintain high network uptime across terminal operations using redundant ISP connections, robust SD-WAN architectures, and continuous monitoring tools.
• Design, document, and regularly test high-availability failover mechanisms, off-site recovery procedures, and cloud backup systems for critical business applications.

3. Global IT Alignment & Infrastructure Operations

• Manage overall IT infrastructure administration at the terminal, serving as the primary liaison with Vopak Global IT and Division IT teams.
• Coordinate the installation, configuration, and upgrading of servers, network devices, firewalls, and shared software in alignment with global IT standards.
• Ensure seamless, secure system connectivity and business continuity for both local environments and remote/cloud-based workflows.

4. Systems Maintenance & Technical Support

• Maintain 24/7 stability, performance, and uptime across all physical/virtual servers, hardware, and core software systems.
• Oversee IT helpdesk operations to provide fast technical support and troubleshooting for end-users.
• Conduct cybersecurity awareness training and guidance for employees.

5. Data Security, Compliance & Governance

• Enforce access controls, cybersecurity protocols, and data protection strategies in compliance with local regulations and corporate policies.
• Oversee IT governance, risk management frameworks, and system audit readiness across all business units.