IT Coordinator

As an IT Coordinator you will coordinate the intake, triage, and tracking of IT service requests through the IT ticketing system, ensuring timely routing and resolution. The IT Coordinator manages the administrative and logistical elements of IT service delivery, including employee onboarding, transfer, and separation coordination with Human Resources, provisioning of system and application access, and coordination of hardware, equipment, and print logistics. This role keeps routine, process-driven requests moving efficiently so IT technicians can remain focused on technical troubleshooting, system administration, and ERP support.

Key Responsibilities:

• Monitors, triages, and manages the IT ticket queue, categorizing incoming requests and routing technical issues to the appropriate IT technician or analyst.
• Tracks open tickets to ensure requests are resolved or escalated within expected timeframes and handles tickets where the resolution is administrative in nature.
• Coordinates new hire IT setup with Human Resources and hiring managers, including creating email accounts and ordering phones, laptops, and other equipment ahead of start dates.
• Coordinates employee transfer requests, updating account access, equipment assignments, and distribution list membership as employees change roles or locations.
• Manages employee separation checklists across IT, Security, and departmental stakeholders to ensure timely account deactivation and equipment return by the employee's last day.
• Processes routine system and portal access requests (e.g., shared drives, SaaS applications) in accordance with established approval processes.
• Routes access requests requiring security or system-owner approval to the appropriate approver and tracks them to completion.
• Coordinates short and long-term equipment requests (laptops, tablets, scanners) for assignments and project needs.
• Manages printer and label-maker supply requests and coordinates non-technical printer issues (missing units, relocations, consumables) with vendors or technicians.
• Tracks equipment relocations associated with office and plant floor changes.
• Maintains accurate ticket documentation, resolution notes, and related records within the ticketing system.
• Prepares periodic activity and status reports on ticket queue volume and administrative request trends.
• Excellent written, oral, interpersonal, and organizational skills.
• Maintain a clean and safe work environment at all times.
• Continually look for ways to improve job efficiency and performance.
• Perform all reasonably related duties as assigned.

Qualifications:

• One to two years progressively more responsible experience in office administration, HR coordination, or customer service experience.
• In addition to the knowledge normally acquired through a general high school education, the job requires a specialized skill or knowledge which may be obtained in high school or during a very brief period of intensive preparation outside of school; Associate's degree or equivalent experience preferred.
• Basic proficiency with Microsoft 365 and general office/ticketing systems. Fundamental training on security threats, frameworks, and standards. Formal IT, networking, or programming training is not required.

Additional Requirements:

• Must be eligible to work on programs subject to ITAR (International Traffic in Arms Regulations).