IT Business Systems Analyst

The Business Systems Analyst is a member of the technical product team that understands both the mortgage business and software development. This individual is responsible for the construction and deployment of specific solutions and, in that role, serves as a bridge between business stakeholders and the development team, helping translate business needs into scalable, effective technology solutions.

Qualifications:

• College degree in business administration, Information Systems, Computer Science, Finance, Mortgage Banking, or a related field; equivalent combination of education and experience may be considered.
• Minimum two years of experience in business analysis, systems analysis, technology support, or mortgage operations.
• Demonstrated software development knowledge and technical capability, including the ability to:
  • Understand application architecture, development frameworks, and system components
  • Create or guide wireframes, prototypes, and visual workflows
  • Use AI prompting and design tools to accelerate prototyping and transition to full-stack development
  • Collaborate with the developers in ensuring the end product meets business needs and expectations.
  • Review and test APIs, integrations, and third-party technology solutions
  • Test and validate developed software against business requirements, technical specifications, and approved prototypes
• Strong technical and business communication skills, including the ability to:

• Collaborate with business owners to understand their ideas, pain points, and objectives
• Translate business needs into clear, actionable product and functional requirements
• Evaluate requests against real business, operational, and borrower needs
• Communicate product decisions, priorities, and tradeoffs clearly to stakeholders and users
• Manage roadmaps, priorities, and release plans across multiple products or platforms
• Monitor product adoption, usability, and business value after release
• Continuously evaluate product viability and recommend enhancements, optimization, or retirement of solutions when appropriate

• Prior experience in software product management, software delivery, business systems analysis, or technology solution design preferred.
• Understanding of mortgage origination, sales, fulfillment, or operations workflows is a strong plus
• Experience documenting business requirements, workflows, or process improvements.
• Knowledge of mortgage lending operations, loan origination systems, or financial services environments preferred.
• Strong analytical, problem-solving, and organizational skills.
• Ability to communicate technical concepts effectively to non-technical audiences.
• Experience with Microsoft Office applications and reporting tools.
• Ability to manage multiple priorities and meet established deadlines.
• Strong customer service orientation and commitment to continuous improvement.

Essential Job Functions include, but not limited to:

• Gather, analyze, and document business requirements, workflows, and system needs from stakeholders.
• Evaluate enterprise-wide business impact, technical feasibility, and development complexity for new products, concepts, and enhancement requests
• Assess build-versus-buy options for all or portions of requested solutions
• Use AI-powered visual prototyping, wireframing, and design tools to create interactive mockups and adaptable user interface concepts aligned with NFM’s brand portfolio
• Partner closely with full-stack development teams to guide the software development lifecycle, including planning, prioritization, testing, and release management
• Validate, test, and approve product releases to ensure alignment with business requirements and user expectations
• Prepare product documentation and present product concepts, updates, and outcomes to management and end users
• Manage product roadmaps and communication of priorities, release schedules, and delivery timelines
• Evaluate current business processes and systems to identify opportunities for automation, efficiency, and operational improvement.
• Assess business impact, technical feasibility, and implementation considerations for system enhancements and new solutions.
• Support system configuration, implementation, upgrades, and enhancement initiatives.
• Participate in solution design discussions and provide recommendations that align business needs with technology capabilities.
• Coordinate and perform system testing, user acceptance testing (UAT), validation activities, and defect resolution.
• Develop and distribute release notes, user communications, and system documentation for implemented changes.
• Build and maintain effective working relationships with stakeholders across multiple business functions.
• Generate reports, analyze system data, and provide insights to support business decision-making.
• Stay informed on mortgage industry trends, system capabilities, and emerging technologies.
• Perform other duties and special projects as assigned.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

Working Conditions Information:

The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is often required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. Specific vision abilities this job requires include close vision and the ability to adjust focus.

This job description is not a contract of employment. The employer, in its sole discretion, may modify or adjust the position to meet the organization’s changing needs.

NFM Lending LLC is an equal-opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. NFM believes success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.

Additional Information:

The range provided reflects the expected compensation for this role and is considered a general guideline. Actual compensation will be decided based on factors such as geographic location, skills, education, experience assessed during the interview process, and internal pay equity. Compensation may also include incentives such as per-file bonuses and discretionary bonuses as applicable to the role.

Qualifying employees are eligible to participate in our Total Rewards program. Additional information can be found by clicking on the following link: Benefits and Total Rewards