Why Work for Park Lawn?
Service
- At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
- Work with leading experts in the funeral and cemetery profession.
Benefits
- Financial assistance programs encouraging employees through education and development in industry related subjects.
- Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
- Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
- Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
- Employee Discounts on services, merchandise, and property to help our team members in their time of need.
Culture
- We value honesty, courage, integrity, ethical behavior and the development of personal growth.
- We are rooted in the communities to provide a personal touch to every family we serve.
- We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.
Summary/Objective
This role serves as the strategic bridge between business stakeholders and the FaCTS development organization. This role combines traditional business analysis responsibilities with Product Owner accountability to ensure technology investments deliver measurable business value. The Senior Business Analyst is responsible for understanding business processes, defining requirements, managing the product backlog, prioritizing enhancements based on business impact, and ensuring successful delivery of new features and capabilities. The position acts as the voice of the business while partnering closely with Software Engineering, Operations, Accounting, Trust, Sales and Marketing, and corporate stakeholders.
Essential Functions
- Prioritizes enhancements, defects, and technical improvements based on business value, revenue impact, operational efficiency, regulatory compliance, risk mitigation, customer impact, and field user feedback.
- Owns and maintains the FaCTS product backlog.
- Facilitates prioritization discussions with executive leadership and business stakeholders.
- Establishes product roadmaps aligned with company objectives.
- Ensures development efforts are focused on delivering the highest return on investment.
- Balances competing stakeholder requests while maintaining strategic platform direction.
- Participates in sprint planning, backlog refinement, and release planning activities.
- Conducts stakeholder interviews, workshops, and discovery sessions.
- Translates business needs into user stories, functional requirements, process flows, acceptance criteria, and business rules.
- Analyzes current business processes and identify opportunities for improvement.
- Documents end-to-end processes and system interactions.
- Identifies impacts to downstream systems, integrations, reporting, and workflows.
- Ensures requirements are complete, actionable, and understood by development teams.
- Acts as the primary liaison between the business and technical teams.
- Collaborates with VP, Application & Data Management, developers, and QA resources to design scalable solutions.
- Evaluates alternatives and recommend solutions that maximize business outcomes.
- Drives process standardization and automation initiatives.
- Ensures solutions align with enterprise architecture and operational goals.
- Supports integration initiatives involving Accounting, HR, Sales and Marketing, and external vendor systems.
- Validates that delivered functionality meets documented requirements and acceptance criteria.
- Participates in system testing, user acceptance testing, and release validation activities.
- Approves or rejects completed development work based on business readiness and quality standards.
- Makes go/no-go recommendations for production deployments.
- Ensures defects, risks, and outstanding issues are appropriately addressed before release.
- Maintains accountability for business acceptance of delivered functionality.
- Prepares and publishes release notes for all production releases.
- Translates technical changes into business-friendly language.
- Communicates new functionality, enhancements, fixes, and known issues to stakeholders.
- Coordinates deployment readiness activities with development, QA, and business teams.
- Creates training materials, knowledge articles, and release communications when necessary.
- Partners with leadership to ensure organizational readiness for significant feature releases.
- Builds trusted relationships across field Operations, Accounting, HR, Trust, Sales, and executive leadership.
- Serves as the primary point of contact for business questions regarding FaCTS functionality and roadmap direction.
- Facilitates decision-making among competing priorities.
- Presents feature recommendations, business cases, and roadmap updates to leadership teams.
- Actively participates in Agile ceremonies.
- Leads backlog refinement sessions.
- Collaborates with developers and QA analysts to ensure requirements clarity.
- Assists in defining sprint objectives and release goals.
- Monitors delivery progress and proactively resolve requirement or scope issues.
- Supports continuous improvement initiatives within the software development lifecycle.
- Monitors product health and quality metrics.
- Measures value realization from completed initiatives.
- Develops/maintains reporting and dashboards used to guide roadmap decisions.
- Presents KPI performance and product progress to leadership.
- Performs other duties as assigned.
Competencies
- Organization
- Detail Orientation.
- Communication Proficiency.
- Teamwork Orientation.
- Customer Service Orientation.
- Time Management.
Required Education, Experience, Certifications and Licensure
- Bachelor's degree in Business, Information Systems, Computer Science, or related field.
- Minimum of seven (7) years of experience in Business Analysis, Product Ownership, Product Management, or related roles.
- Minimum of three (3) years working within Agile software development environments.
- Experience writing user stories, acceptance criteria, process documentation, and functional specifications.
- Experience managing product backlogs and feature prioritization.
- Strong analytical, communication, and stakeholder management skills.
- Experience leading user acceptance testing and business validation activities.
- Proven ability to translate complex business processes into technology solutions.
- Valid state issued driver’s license in good standing and acceptable driving record required.
Preferred Education, Experience, Certifications and Licensure
- Certified Scrum Product Owner (CSPO), PSPO, CBAP, PMI-PBA, or equivalent certification.
- Experience with Azure DevOps or similar Agile lifecycle management tools.
- Experience supporting enterprise operational platforms.
- Knowledge of cemetery, funeral home, accounting, trust, CRM, or operational management systems.
- Experience with data integrations, APIs, reporting platforms, and workflow automation.
Additional Eligibility Qualifications
- Ability to read, write and speak English fluently. Bilingual is a plus.
- Effective and professional communication skills, with an emphasis on verbal skills.
- Knowledge of Microsoft software products.
- Experience supporting multiple locations.
- Ability to analyze and troubleshoot technical and computer-related issues.
- Experience with ticketing systems, asset management tools, or inventory tracking systems preferred (e.g., Zoho Desk).
- Ability to maintain structured documentation and accurate records.
- Familiarity with basic procurement and accounting concepts.
- Ability to manage multiple assignments at once, multi-task across projects, and effectively prioritize each.
- Excellent analytical and problem-solving abilities to identify and fix infrastructure incidents and risks.
- Working knowledge of O365 capabilities and configuration.
- Working knowledge of server and PC hardware.
Supervisory Responsibility
This position has no direct supervisory responsibilities.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The duties associated with this position are generally performed in an indoor office setting.
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) required.
- Equipment used to perform the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or Company owned vehicle.
- Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.
- Employee may be required to drive a vehicle while on Company business, maintain a good driving record and be insurable under Company vehicle insurance.
- This position may also require reaching, pushing, and pulling.
- This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is considered: Low
Travel
- This position may require up to 10 percent out of area and overnight travel.
- Travel is primarily local occurring during the business day only.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.