Job Description

The purpose of the role is as follows:

To work as a liaison among stakeholders, using a set of tasks and techniques, in order to understand the structure, policies and operations of the bank and to recommend solutions that enable the bank to achieve its goals

Responsibilities:

· Suggest changes in executing work processes to better drive value and benefits for the business.

· Prepare and share recommendations for process and systems improvements in relevant area of accountability.

· Facilitate one-on-one or group workshops to elicit, analyze, communicate, and validate requirements for changes to business processes and policies and, where relevant, IT systems.

· Analyze existing processes and facilitate improvements with stakeholders.

· Document business/functional requirements.

· Conduct a gap analysis to identify the most feasible solution to meet requirements.

· Work with business stakeholders to define metrics/performance goals and acceptance criteria for solution and ensure the implementation of the requirements.

· Clarify the business requirements and functional/process specifications for relevant stakeholders.

· Work with project team to define metrics/performance goals and acceptance criteria for solution and system and ensure the implementation of the requirements.

· Participate in the test effort to ensure that the delivered solution meets agreed business requirements and functional/process specifications.

· Participate in post project implementation review.

· Provide input into compiling or write system manuals where required.

· Compile training material and provide end-user training to stakeholders where relevant.

· Prioritize requirements (critical and non-critical) with Project Manager to identify project deliverables and time frames.

· Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.

· Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered.

· Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.

· Anticipates consequences and adapts problem solving based on continual feedback.

· Act speedily to resolve problems, queries and complaints.

· Adapt communication styles to meet the needs of different audiences.

Qualifications and Experience:

· Minimum relevant Degree (e.g. B. Com, BSc Information Systems or Engineering) is advantageous

· Business Analyst Diploma (Advantageous)

· Minimum 2+ years relevant experience in a Business Analyst role (Advantageous)

· Experience in the Custody environment is a requirement

· Experience on the BaNCS SP system is a requirement

· Knowledge of the Master File Administration processing in the BaNCS SP system is a requirement

· Exposure to system testing is a requirement

· Experience in the Global Custody product set and processes is advantageous

#Post

#RMB

#LI-ZM1

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

16/10/26