Job Descriptions
- Gather, analyse and document business and functional requirements
- Work with business stakeholders to understand requirements and identify areas for improvement
- Translate business requirements into clear functional and technical requirements
- Support the development and enhancement of digital solutions and customer-facing applications
- Identify opportunities to improve business processes through AI, automation and digital technologies
- Support AI, automation and digital solution proof-of-concepts and pilot projects
- Work with technical teams on system integration, APIs, data flows and solution implementation
- Prepare user stories, functional specifications, process flows and solution documentation
- Coordinate with internal teams and external vendors for project delivery and system enhancements
- Support system testing, UAT, deployment and implementation activities
- Analyse customer and operational data to identify trends and improvement opportunities
- Monitor system performance and support incident and issue resolution
- Track project risks, issues, dependencies and timelines
- Maintain system documentation and support technology governance and compliance
- Drive continuous improvement of digital solutions and business processes
Job Requirements
- Degree in Information Systems, Computer Science, Business Analytics, Engineering or a related discipline
- 4–6 years of experience in Business Analysis, IT solutions or digital technology projects
- Strong experience in requirements gathering, business process analysis and documentation
- Experience with digital solutions, AI, automation or digital transformation projects
- Good understanding of APIs, system integration, data flows and enterprise IT environments
- Familiarity with user stories, functional specifications, process flows and solution diagrams
- Experience in system testing, UAT, implementation and production support
- Strong analytical and problem-solving skills
- Good communication and stakeholder management skills
- Experience working with business users, technical teams and external vendors
- Ability to manage multiple priorities and drive issues through to resolution
- Knowledge of Agile/Scrum methodology, SQL, Power BI or AI/GenAI will be an advantage
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EA License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Binte Abdul Rahman