IT Business Analyst

We are seeking a talented individual to join our Mercer Technology team. This role will be based in Melbourne or Sydney. This is a hybrid role that has a requirement of working at least three days a week in the office.

This is a full-time permanent opportunity supporting applications, infrastructure and systems across Mercer’s superannuation environment. You will work closely with technical teams and other stakeholders to help triage issues, support upgrades, manage environments and improve the way problems are tracked through to resolution.

We will count on you to:

• Support the triage and investigation of technical issues across application and database environments
• Assist with upgrade activities, including coordination, issue logging and stakeholder engagement
• Review logs and trace issues to help identify likely root causes
• Work with DBA, Unix, Developers and other technical teams to progress fixes and remediation
• Provide support for registry systems and related logistics across the superannuation platforms
• Act as a point of contact for vulnerability-related tasks and upgrade support

What you need to have:

• Experience in a technical support, business analysis or application support role
• Demonstrated analytical skills with the ability to investigate issues using logs, trace data and structured problem-solving
• Experience working with technical teams such as database, infrastructure (AWS) or Unix support
• Clear communication skills and the ability to coordinate across multiple stakeholders

What makes you stand out:

• Experience supporting superannuation registry systems such as Sonata, Superb or Calibre
• Experience in Oracle database query, basic knowledge of Oracle Linux or similar platform
• Familiarity with upgrade coordination and vulnerability management activities
• Exposure to environments where you have supported issue resolution across business and technology teams

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Applications can be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal & bankruptcy check prior to commencement of employment.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.