Description
IT Business Analyst Journey
Full Time | Permanent
Salary Range: $85,800 - $115,416 Annually
This is a telework/hybrid position. The candidate of choice may work from anywhere within the state of Washington with a reliable internet connection. Travel may be required.
Are you passionate about using technology and business analysis to drive meaningful change? The Washington State Department of Corrections (DOC) is seeking highly skilled professionals to serve in the role of IT Business Analyst Journey! As trusted business and technical experts, the candidates of choice will work with the goal of supporting mission-critical enterprise application that strengthen operations and contribute to public safety.
In this role, you will perform focused analysis of business needs, define requirements, and provide expert consultation to support agency-wide systems and processes. You will facilitate requirements gathering, maintain technical documentation, and participate in the validation and resolution of issues affecting enterprise applications. By evaluating system complexities, dependencies, and interactions, you will help ensure reliable technology solutions that improve business practices and organizational performance.
This position serves as a key liaison between business and technology, requiring deep knowledge of DOC operations and enterprise applications across all divisions and back-office functions. As a technical subject matter expert, you will assess the impact of proposed changes, provide informed recommendations, and support solutions that align with the department’s mission to improve public safety by positively changing lives.
A completed application packet will include:
- A cover letter regarding your interest in this position with our agency
- A detailed resume
- Three professional references
Duties
We are looking for teammates who share our vision of public service and are committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.
As an IT Business Analyst Journey, some of your duties will include:
- Performing business and technical requirements definition for mission-critical and highly complex enterprise-wide applications and systems which could look like:
- Independently facilitating definition and elicitation of business requirements
- Validating and prioritizing requirements to ensure the business needs are met with the delivered functionality
- Identifying gaps between functional specifications and the capabilities of the technology.
- Translating business and functional requirements into user stories.
- Creating and refining features, user stories and tasks for tracking requirements using Azure DevOps (ADO)
- Independently meeting with business subject matter experts to clarify and refine requirements
- Converting requirements into various types of models or diagrams using the Business Analyzing Book of Knowledge (BABOK) techniques and best practices
- Complying with the standards of the SLDC and follow strategies, plans, and procedures according to industry standards and best practices
- Collaborating between business stakeholders and agile team to ensure both areas understand complex business processes and rules
- Explaining IT tools, processes and technologies in terms easily understood by non-technical staff
- Performing ongoing strategic analysis
- Providing support for user submitted ticket analysis and resolution while managing system defects and enhancements for DOC/CI and vendor-supported applications to include:
- Serving as the IT Subject Matter Expert (SME) for technical support to the business users
- Analyzing and determining the impact of system malfunctions and elicit further information from the user
- Identifying data corrections required because of a system or user malfunction
- Independently performing testing on applications
- Participating with other IT staff in root cause analysis
- Perform project management activities for small and medium scale efforts to ensure solutions for business needs can be successfully implemented.
- Participating in user acceptance testing (UAT) for mission-critical applications and systems
- Communicating effectively with DOC system users, technical staff, contractors, and vendors
- Other duties as assigned
Qualifications
What we need (required qualifications):
- Bachelors degree in Computer Science, Business Administration, Public Administration, or closely related field*
And
- 2 years of professional experience in any of the following areas:
- Business analysis
- Eliciting and managing technical and functional requirements
- Analyzing systems and data
- Providing customer or technical support for enterprise applications
- Design documentation
- User acceptance testing
- Project management
- Technical documentation
OR
- 6 years of experience may be substituted for education in any of the following areas:
- Business analysis
- Eliciting and managing technical and functional requirements
- Analyzing systems and data
- Providing customer or technical support for enterprise applications
- Design documentation
- User acceptance testing
- Project management
- Technical documentation
- Ability to plan and manage time effectively by identifying and handling competing priorities professionally
- Make effective decisions within short timeframes, taking appropriate action to ensure continued delivery of services
- Possess strong verbal and written communication skills and be able to bridge the gap between technical and business requirements
*Correctional and/or relevant experience may substitute year for year for post-secondary education
What will make your application stand out (preferred qualifications):
- Business Analysis Certification and/or experience applying Business Analysis Body of Knowledge (BABOK) techniques
- Project Management Certification and/or experience applying Project Management Body of Knowledge (PMBOK) techniques
- Knowledge and experience with software development life cycle (SDLC) and system implementation process, including requirements gathering
- Knowledge and experience using Azure DevOps (ADO), Easy Vista, Visio, SnagIt, SharePoint, and Microsoft Office Suite Software
Supplemental Information
Vision: Working together for safer communities.
Mission: Improving public safety by positively changing lives.
Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
Our Core Values:
- Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
- Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
- People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
- Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
- Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.
DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
IMPORTANT NOTES:
- DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form. https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
- DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit .
- This recruitment may be utilized to fill more than one position.
- Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
**Please note: Phone number AND email address are required for all professional references. - A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
- We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
- Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
- Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.
Telework Details
This position may be allocated for telework. If authorized for the role, work may be performed from your home or another offsite location within the state of Washington using a reliable internet or cellular hotspot service at that time. Employees are expected to perform assigned duties in a safe manner, to take proper care all state-issued equipment, and maintain confidentiality of all information in possession while working offsite. Employees will be required to commute to a Department of Corrections facility or field office as business requires, to potentially include components of the onboarding process. Some offices will have a “drop in” area available, however, a dedicated workspace within a DOC facility will not be provided.
What We Offer:
As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:
- Remote/telework/flexible schedules (depending on position)
- Up to 25 paid vacation days a year
- 8 hours of paid sick leave per month
- 12 paid holidays a year
- Generous retirement plan
- Flex Spending Accounts
- Dependent Care Assistance
- Deferred Compensation and so much more!
*Teamsters 117 represented positions receive 3 days of bereavement leave.
Retirement Options
- PERS: State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, visit the Department of Retirement Systems (DRS) or call 800-547-6657.
- PSERS: Many positions within DOC are covered by the Public Safety Employees' Retirement System (PSERS). If someone moves from a PERS-eligible position to a PSERS eligible position, they will retire under two different systems/plans. Contact DRS for more information.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call us at 509-630-9160. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.