Responsible for analyzing, designing, and improving enterprise business applications, software, and business processes. This role serves as a liaison between business users and technical teams to ensure systems meet operational needs and deliver value. Troubleshoot and resolve application support issues in a timely and accurate manner as well as work with business users on functional testing and provide status reports as needed.
Note:
There is one position available and the position will be filled at one of four job grade levels: IT Business Analyst I, job grade 6; IT Business Analyst II, job grade 7, IT Business Analyst III, job grade 9; or Senior IT Business Analyst, job grade 10. This decision will be based on the qualifications and experience of the candidate selected, and Tri-State business needs at the time of hire.
Tri-State recognizes the value of a highly-engaged and committed workforce and provides an excellent benefits program that includes:
Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Tuition Reimbursement, Flexible Work Schedules including compressed work week and telecommuting opportunities to work remotely up to 40%, Life Insurance, 401K, Long Term Disability (LTD), Short Term Disability (STD), Employee Assistant Program (EAP) and Paid Leave Benefits.
Senior IT Business Analyst
Hiring Salary Range: $109,000-139,000
IT Business Analyst III
Hiring Salary Range: $98,000-$124,000
IT Business Analyst II
Hiring Salary Range: $80,000-$99,000
IT Business Analyst I
Hiring Salary Range: $72,000-$88,000
Actual compensation offer to candidate may vary outside of the posted hiring salary range based upon work experience, education, and/or skill level.
- Develop and maintain understanding of business processes and needs as well as enterprise applications to provide effective support.
- Work with business customers to demonstrate the changes to the system and ensure all relevant business needs are addressed.
- Conduct gap analysis between application and stated user requirements and collaborate with Architects and Developers to estimate project impact
- Document functional and non-functional requirements that include business rules, functional hierarchy, workflows, interfaces, report definitions, pain points, data analysis and data mapping.
- Collaborate with quality assurance and technical teams to ensure solutions meet requirements
- Develop functional test plans, test cases, user guides & participate in user acceptance testing
- Keep in touch with emerging technological trends, and standards in providing business users with requested functionality and on-going support.
- Recommend, schedule, and perform software enhancements, patches, and upgrades.
- Managing user access, permissions & configuration for applications
- Map requirements to commercial software products and assist in procurement.
- Develop estimates and cost-benefit analyses for projects.
- Lead planning for new releases of business applications.
- Perform extract, transform & load data from various sources as needed
- Develop scripts & workflows to automate data collection and processing tasks
- Create visually appealing & interactive dashboards, reports & presentations
- Adhere to electric utility industry regulations and compliance.
- Because Tri-State is an electric utility with continuous service obligations to its customers, regular, reliable, and predictable performance of the essential functions and responsibilities is an essential function of the job.
- Because Tri-State has an obligation to provide continuous, reliable electric service to its customers, the ability to work overtime at any time of the day or week is considered an essential function of the job
OTHER DUTIES AND RESPONSIBILITIES
- Perform other related duties as assigned
SUCCESS FACTORS/JOB COMPETENCIES:
- Planning: Ability to think ahead and plan within timelines and resources; develop scope, plan and schedule work; set priorities and goals; anticipate and adjust for problems; evaluate workloads; measure and evaluate performance against established goals.
- Time management: ability to successfully plan and implement objectives within established timelines and work schedules.
- Ability to analyze problems and develop effective solutions at technical, strategic and functional levels.
- Demonstrate behavior consistent with company values.
- Excellent interpersonal and communication skills.
- Strong team player: accomplishes tasks by working with others and being a good team player. Recognizes how his/her decisions may impact others; seeks input from others.
- Ability to work independently, with minimal direction as a highly motivated self-starter.
- Detail oriented and ability to perform thorough analysis of assigned work.
- Ability to collaborate with others and act in an objective manner to effectively solve problems and stay on track towards accomplishing organizational goals.
Education and Training
- Bachelor’s degree in Computer Science, Management Information Systems, Information Technology or related area or equivalent combination of education and/or experience.
Knowledge, Skills, and Ability:
- Working knowledge of any of the enterprise or business applications such as Enterprise Resource Planning (ERP), Enterprise Content Management, Enterprise Performance Management (EPM), Collaboration, or Business Intelligent platforms.
- Knowledge of software development life cycle.
- Experience with user requirements elicitation and documentation
- Effective communication and ability to maintain confidentiality.
- Experience in technical writing, team coordination, and support of enterprise-wide applications.
- Experience with data modeling and data warehouse development
Experience with ETL and ELT - Experience with BI and Reporting Tools
- Knowledge in data analysis tools and programming languages (e.g., SQL, Python, R, etc.)
- Understanding business analysis principles, processes, and techniques.
- Ability to develop and prepare use cases, functional specifications, and technical requirements.
- Flexible and adaptable in regard to learning and understanding new products or platforms.
- Excellent communications skills, both oral and written with ability to explain complex issues in clear, concise, persuasive language.
- Ability to conduct research into software-related issues and products.
- Proven analytical and problem-solving abilities
- Strong focus on customer service.
- Highly motivated and self-directed; able to effectively prioritize and execute while under pressure.
- Highly adaptable and flexible; able to adjust quickly to new situations and changing priorities.
- Ability to work both independently and in a team-oriented, collaborative environment.
- Creative problem solver with good understanding of accounting financial processes.
Other:
- Willingness to travel as required. (Must possess a valid driver’s license.)
- Must be able to demonstrate that he/she can perform all the essential functions of the position.