IT Business Analyst, AI Workflow

The Doctors Company is currently seeking a IT Business Analyst, AI Workflow to join our team. This is a hybrid position ideally based out of our office in Napa, CA, East Lansing, MI, or New York.

Qualifications

• Bachelor's degree required
• 3+ years experience working within AI workflow products required
• 3+ years working as a business analyst required
• Financial or insurance experience preferred
• Experience with intelligent automation platforms preferred

Responsibilities:

Business Discovery & Workflow Analysis

• Conduct discovery sessions with business stakeholders and operators.
• Document current-state and future-state workflows.
• Identify operational bottlenecks, redundancies, and manual activities.
• Produce actionable business requirements and workflow models.
• Maintain a prioritized backlog of workflow improvement opportunities.
• Discovery and documentation completed for prioritized business areas.
• Workflow opportunities evaluated and prioritized based on business value.
• Stakeholder satisfaction with requirements quality and completeness.

AI Workflow & Solution Design

• Develop workflow specifications and solution designs.
• Define business objects, relationships, decision points, and operational models.
• Configure AI-enabled workflows within approved enterprise platforms.
• Create prompts, workflows, automation rules, and operational logic.
• Ensure solutions accurately model business operations.
• Delivered solutions align with documented business requirements.
• Reduction in workflow complexity and manual effort.
• Successful deployment of approved use cases.

Solution Delivery & Implementation

• Configure and deploy workflow solutions.
• Develop scripting and automation components where necessary.
• Collaborate with engineering teams on integrations and technical dependencies.
• Participate in testing, validation, and rollout activities.
• Support production deployment and post-launch stabilization.
• Delivery of solutions within committed timelines.
• Achievement of defined business outcomes.
• High adoption and minimal rework after deployment.

Business Value Realization & Performance Measurement

• Define success metrics and KPIs for each workflow initiative.
• Measure operational improvements before and after implementation.
• Track adoption, utilization, and business outcomes.
• Develop dashboards and reporting for leadership.
• Recommend continuous improvements based on observed performance.
• Demonstrated ROI from delivered solutions.
• Improved cycle times, productivity, quality, or customer outcomes.
• Transparent reporting of business impact.

Stakeholder Partnership & Operational Enablement

• Build trusted relationships with business leaders and operators.
• Facilitate workshops and working sessions.
• Communicate project status, risks, and opportunities.
• Assist with organizational change management and adoption activities.
• Train users on workflow capabilities and new ways of working.
• Strong stakeholder engagement.
• Successful user adoption.
• Positive feedback from business partners.

Governance, Quality & Continuous Improvement

• Maintain documentation and process artifacts.
• Adhere to security, compliance, and governance requirements.
• Support testing and quality assurance activities.
• Promote reusable workflow patterns and standards.
• Contribute lessons learned and best practices.
• Audit-ready documentation.
• Compliance with enterprise governance standards.
• Reduced implementation risk and increased solution quality.

Learning, Development, & Compliance

• Maintain full compliance with all organizational policies, procedures, and established standards (e.g. accurately recording time worked, Submitting PTO, mandatory corporate training)
• Keep technical knowledge and skills current to effectively support department priorities.
• Complete all performance and development activities including the performance review process in a timely manner.
• Fulfill all required training and development obligations to maintain essential skills and credentials.
• Complete all mandatory compliance courses on time, meeting corporate training standards.
• Pursue additional learning opportunities that strengthen professional capabilities and contribute to team and organizational performance, with prior manager approval.

Other Duties Assigned

• Support enterprise and departmental objectives by taking on assigned projects and delegated tasks with accountability, attention to detail, and timely execution.
• Identify and implement process improvements that enhance business efficiency and strengthen organizational effectiveness.
• Proactively provide regular updates to leadership on project status, deliverables, and outcomes.
• Maintain flexibility and agility to take on additional responsibilities as organizational needs evolve.

Salary Range: $124,548 - $163,879. Compensation varies based on skills, knowledge, and education. We consider factors such as specialized skills, depth of knowledge in the field, and educational background to ensure fair and competitive pay.

Benefits

We offer competitive compensation, an incentive bonus plan, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more:

• Health, dental, and vision insurance
• Health care tax-free spending accounts with a company match
• 401(k) and Roth IRA with company match, as well as catch-up plans for both
• Vacation days, sick days, and paid personal days each calendar year (with vacation increases based on length of service)
• Paid holidays each calendar year
• Life and travel insurance
• Tax-free commuter benefits
• In-person and online learning opportunities
• Cross-function career opportunities
• Business casual work environment
• Time off to volunteer
• Matching donations to qualifying nonprofit organizations
• Company-sponsored participation at non-profit events

About The Doctors Company

The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.

The Doctors Company is proud to be Certified™ by Great Place to Work®.