Location: In-Person / Hybrid

We are looking for a detail-driven IT Business Analyst to join our enterprise technology team. In this role, you will act as the vital bridge between our clinical/operational teams and IT, translating business needs into clear technical requirements, user stories, and optimized workflows. You will partner with stakeholders across our nationwide ABA therapy clinics, revenue cycle management, and clinical leadership to implement, configure, and refine systems such as Electronic Health Records (EHR) and practice management software.

Key Responsibilities

• Requirements Elicitation & Documentation: Collaborate with clinical directors (BCBAs), revenue cycle teams, and HR/Operations to translate clinical and operational needs into technical specifications for IT development. Gather, analyze, and document business requirements, functional specs, and user stories.
• Process Mapping & Workflow Optimization: Design "As-Is" and "To-Be" process maps for critical clinical and administrative workflows, including patient intake, insurance authorization tracking, scheduling, and billing cycles.
• System Implementation & Configuration: Partner with developers, system administrators, and third-party vendors to configure, test, and roll out enhancements to enterprise platforms (e.g., CentralReach, Salesforce).
• Governance & Compliance: Ensure all analytics solutions, reporting pipelines, and data handling processes adhere strictly to HIPAA guidelines, patient privacy standards, and internal data governance rules.
• Change Management & Training: Assist with training documentation, standard operating procedures (SOPs), and user guides to support seamless adoption of new IT systems across clinical and administrative staff.

Requirements & Qualifications

• Education: Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• Experience: 3+ years of experience as a Business Analyst, preferably within healthcare, clinical operations, or human services environments.
• Technical Proficiencies:
  • Proficiency with Agile tracking tools like Jira and Confluence.
  • Strong experience in process mapping tools (e.g., Visio, Lucidchart, Miro).
  • Basic understanding of SQL and data structures to assist with requirements validation and testing.
• Domain Expertise: Familiarity with Applied Behavior Analysis (ABA) operational workflows, healthcare billing/RCM, or commercial EHR/practice management software.
• Core Skills: Exceptional stakeholder management, active listening, clear technical writing, and the ability to translate complex clinical requirements into clear IT specifications.
• Compliance: Working knowledge of HIPAA guidelines and patient data privacy standards.
• Solid business acumen, with broad understanding of business terminology and processes
• Strong Business and Technical documentation skills
• Proficient in effective verbal and written communication, adept at delivering engaging presentations, and skilled in public speaking
• Excellent problem-solving, analytical and team-working skills
• Detail oriented in all aspects of their work
• Demonstrated project management skills to achieve target timelines and ensure quality outcomes with minimal supervision or guidance
• Ability to work in a fast-paced environment with changing priorities

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ABC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, disability, marital status, genetic information, veteran status, or any other status protected by applicable federal, state, or local laws, including the Pennsylvania Human Relations Act (PHRA). We are committed to creating an inclusive environment for all employees.

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